What is CloudTalk?
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CloudTalk?
Pros
- Respectful
- Trustworthy
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workforce Management
Call Recording
Knowledge Management
Ticket Management
Contact Center Compliance Management
Multi Channel Intake Integration
Contact Center Analytics
Multi Channel Queue Management
Call Scripting and Call Flow Management
Screen Prompts
Skills Based Routing
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
CloudTalk Reviews
NIKA B.
- Role: Operations
- Industry: Shipping
- Involvement: End User of Application
Submitted Feb 2022
Not what expected
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
The ability to send sms and choose which country number to use during calls.
What is your favorite aspect of this product?
The feature of sending SMS from the software and the software overall being very use friendly.
What do you dislike most about this product?
The reporting tool is not working smoothly and does not provide detailed data. Depending on country sometimes calls are not connecting and when they do it takes pretty long time.
What recommendations would you give to someone considering this product?
Try and see first how it works in your area, also take a look at the reporting tools and campaigns.
Pros
- Respectful
- Caring
- Client Friendly Policies
- Altruistic
Cons
- Wastes Time
- Less Reliable
- Less Productive
Please tell us why you think this review should be flagged.
Sopiko K.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Feb 2022
Easy to use, fast and reliable.
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
It's really comfortable working with this app, much easier and not as complicated as other similar products
What is your favorite aspect of this product?
Access with the statistics & calls history
What do you dislike most about this product?
No issues so far
What recommendations would you give to someone considering this product?
Highly recommended, like I said easy to use and comfortable
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Stella H.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Dec 2021
Great fit for our company and how we operate
Likeliness to Recommend
What differentiates CloudTalk from other similar products?
Cloudtalk fits seamlessy with the other tech that we have and feels intuitive to use in the same way that that does
What is your favorite aspect of this product?
Ease of use and analytics available
What do you dislike most about this product?
It can be glitchy and temperamental at times
What recommendations would you give to someone considering this product?
I would have no hesitation in recommending this as a slick and efficient solution
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Reliable
Please tell us why you think this review should be flagged.
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