CloudTalk Logo Award Winner Product Badge
CloudTalk Logo Award Winner Product Badge
CloudTalk

CloudTalk

8.3 /10
Category
CloudTalk
8.3 /10

What is CloudTalk?

With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.

Company Details


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Awards & Recognition

CloudTalk won the following awards in the Contact Center as a Service - Midmarket category

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CloudTalk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CloudTalk.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CloudTalk?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Caring

Feature Ratings

Average 81

Workforce Management

87

Call Recording

85

Knowledge Management

84

Ticket Management

84

Contact Center Compliance Management

82

Multi Channel Intake Integration

80

Contact Center Analytics

80

Multi Channel Queue Management

80

Call Scripting and Call Flow Management

79

Screen Prompts

78

Skills Based Routing

77

Vendor Capability Ratings

Average 77

Ease of IT Administration

80

Ease of Implementation

79

Usability and Intuitiveness

79

Ease of Data Integration

79

Vendor Support

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Quality of Features

77

Business Value Created

77

Breadth of Features

75

Ease of Customization

71

CloudTalk Reviews

NIKA B.

  • Role: Operations
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Not what expected

Likeliness to Recommend

5 /10

What differentiates CloudTalk from other similar products?

The ability to send sms and choose which country number to use during calls.

What is your favorite aspect of this product?

The feature of sending SMS from the software and the software overall being very use friendly.

What do you dislike most about this product?

The reporting tool is not working smoothly and does not provide detailed data. Depending on country sometimes calls are not connecting and when they do it takes pretty long time.

What recommendations would you give to someone considering this product?

Try and see first how it works in your area, also take a look at the reporting tools and campaigns.

Pros

  • Respectful
  • Caring
  • Client Friendly Policies
  • Altruistic

Cons

  • Wastes Time
  • Less Reliable
  • Less Productive

Sopiko K.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use, fast and reliable.

Likeliness to Recommend

9 /10

What differentiates CloudTalk from other similar products?

It's really comfortable working with this app, much easier and not as complicated as other similar products

What is your favorite aspect of this product?

Access with the statistics & calls history

What do you dislike most about this product?

No issues so far

What recommendations would you give to someone considering this product?

Highly recommended, like I said easy to use and comfortable

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stella H.

  • Role: Sales Marketing
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Great fit for our company and how we operate

Likeliness to Recommend

8 /10

What differentiates CloudTalk from other similar products?

Cloudtalk fits seamlessy with the other tech that we have and feels intuitive to use in the same way that that does

What is your favorite aspect of this product?

Ease of use and analytics available

What do you dislike most about this product?

It can be glitchy and temperamental at times

What recommendations would you give to someone considering this product?

I would have no hesitation in recommending this as a slick and efficient solution

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Reliable

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