ClickUp Customer Reviews 2024

ClickUp

8.9 /10

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Acts with Integrity
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Resource Management

Document Management

Planning and Scheduling

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Average 84

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Product Management

Score 9.2

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Task Management

Score 8.6

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Objectives and Key Results

Score 8.1

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Angelo S.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Great product, but a big learning curve

Likeliness to Recommend

7 /10

What differentiates ClickUp from other similar products?

ClickUp provides a lot of features in a free package. It really is an unbelievable platform with many, many functions, features and customizations. It allows for team collaboration, document management, and scheduling, all at a very high level.

What is your favorite aspect of this product?

Its ability to be fully customized is probably its biggest selling point and probably my favorite part of the platform. It allows you the ability to make ClickUp work for you instead of working for ClickUp. I also really love that they continually add to the product and enhance its feature list.

What do you dislike most about this product?

The learning curve. This is a very large program and in order to really maximize its usage, you would have to really work with it for a long time. I find it hard to explain its use to our clients when we need direct feedback/document gathering. We use ClickUp internally, but use another platform for client interaction as ClickUp can be very intimidating at first, especially if you have no experience in the project management field.

What recommendations would you give to someone considering this product?

Make sure that you read as much about it as you can and watch tutorial videos. It is a robust, powerful platform that can become overwhelming. It is a great platform and they are always making it better, but it sometimes feel like it can swallow you whole.

Pros

Continually Improving Product
Reliable
Trustworthy
Caring

Gonzalo B.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Top rated project management tool

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

ClickUp has one of the most comprehensive integration lists out there. Social collaboration tools: Slack, Zoom File management tools: Dropbox, Google Drive and other Google applications Billing and time tracking software: Timecamp, Time Doctor, Timely Sales and Marketing Tools: Hubspot, Salesforce Software design and development: Github, Gitlab, Sentry

What is your favorite aspect of this product?

I like this tool because it has a ton of features that you simply won't find in any other project management software. What: - Custom views - Custom statuses - Comments assigned - Gantt charts - Custom dashboards - Reminders Time tracking - Custom fields - Docs - Integrations

What do you dislike most about this product?

There is no white labeling available.

What recommendations would you give to someone considering this product?

My only suggestion is, if you are looking to migrate from another project management tool to ClickUp, you are in luck. ClickUp allows you to import all your project data from some of the best online project management tools like Basecamp, Zoho, Todoist, Jira software, and many more.

Pros

Efficient Service
Effective Service
Saves Time
Helps Innovate

Kay H.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Hybrid project management platform

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

The drag and drop reordering Gantt chart Optimized mobile Apps Hierarchy

What is your favorite aspect of this product?

Clear and custom notifications Editing comments Agile board view

What do you dislike most about this product?

The super-rich editing makes users feel lost at times

What recommendations would you give to someone considering this product?

Combines all the tools and capabilities that streamline processes and get the teams going. With ClickUp there is no need to switch from software to software to do all the tasks you need to perform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

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Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ClickUp Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

ClickUp Reviews

Angelo S.

Great product, but a big learning curve

Likeliness to Recommend

Pros

Gonzalo B.

Top rated project management tool

Likeliness to Recommend

Pros

Kay H.

Hybrid project management platform

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Resource Management

Document Management

Planning and Scheduling

Dependency and Milestone Tracking

Time & Expense Tracking

Hierarchical Task Management

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support