ClickUp Customer Reviews 2025 | SoftwareReviews

ClickUp

Composite Score

9.0 /10

CX Score

9.2 /10

229 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

6 Top Rated Capabilities

5 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 91%
Conflict Resolution:: 94%
Strategy & Innovation:: 93%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Trustworthy

Feature Ratings

Average 86

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Hierarchical Task Management

Time & Expense Tracking

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Average 84

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Product Management

Score 9.1

View ClickUp in this category (opens in a new tab)

Task Management

Score 9.0

View ClickUp in this category (opens in a new tab)

Objectives and Key Results

Score 8.8

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.3

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Megan A.

Role: Industry Specific Role
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Spectacular product and project management tool.

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

It's simple to create visual product roadmaps with this tool. Enahnce seamless collaboration with my team.

What is your favorite aspect of this product?

It's simple to create tasks easily with this tool. I like ease to view tasks and projects status. It's simple to manage task and project. It's simple to customize.

What do you dislike most about this product?

I have no problem with this tool as it meets all my requirements.

What recommendations would you give to someone considering this product?

It's an ideal tool for products and projects management that any organization should purpose having.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kaushal A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

A perfect solution for the project management

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

We can easily track the progress of the project and we can easily organize all the projects. The team was able to members easily perform all the project management activities without any specific training.

What is your favorite aspect of this product?

I love the user experience of the ClickUp and you can directly integrate with third parties without using any external tool.

What do you dislike most about this product?

Sometimes replies via email are not working but I didn't get time to check them again. I hope they have fixed this as they quickly fix issues

What recommendations would you give to someone considering this product?

The system is flexible and has great features for project management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rachel H.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Comprehensive But Overly Complicated Todo List

Likeliness to Recommend

6 /10

What differentiates ClickUp from other similar products?

We are able to see where each our clients are at in the process and to see where each person is at with different tasks. Our goal is that it will help streamline things as the company grows. It's also allowing each person to take personal responsibility for what they need to get done and better understand the larger picture processes.

What do you dislike most about this product?

It seems like it's overly complicated in terms of options and layouts, which actually makes it more difficult to use. There are some options that seem intuitive though that aren't included. Maybe it just wasn't the best fit for the kind of company I was working in.

What recommendations would you give to someone considering this product?

This is a good tool for certain kinds of projects that are naturally broken down into separate tasks. Not the best fit probably for smaller companies or certain kinds of organizations.

Pros

Efficient Service
Caring
Fair
Reliable

Cons

Inhibits Innovation
Less Performance Enhancing

ClickUp

What is ClickUp?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

ClickUp Ratings

89 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Time & Expense Tracking Ability to track time for planning and estimating

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Management

Task Management

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Megan A.

Spectacular product and project management tool.

Likeliness to Recommend

Pros

Kaushal A.

A perfect solution for the project management

Likeliness to Recommend

Pros

Rachel H.

Comprehensive But Overly Complicated Todo List

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Hierarchical Task Management

Time & Expense Tracking

Reporting

Budget Management

Mobile Access

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support