ClickUp Logo
ClickUp Logo
ClickUp

ClickUp

Composite Score
8.3 /10
CX Score
8.7 /10

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details


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Awards & Recognition

ClickUp won the following awards in the AI Content Creation and Optimization category

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
97%
Conflict Resolution:
100%
Strategy & Innovation:
96%
Service Experience:
97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

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0% Negative
0% Neutral
100% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Data Analysis

93

Grammar and Spellcheck

90

Artificial Intelligence and Natural Language Processing

88

Text-To-Image

87

Content Editor

87

Customization

87

Image and Video Generation

86

Translation

85

Search Engine Optimization

85

Content Summarization

83

Data Protection and Security

83

Vendor Capability Ratings

Average 87

Usability and Intuitiveness

91

Ease of Implementation

90

Business Value Created

89

Quality of Features

87

Ease of IT Administration

87

Ease of Data Integration

87

Ease of Customization

86

Breadth of Features

86

Vendor Support

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

ClickUp Reviews

Sanjay K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Great product, increases productivity

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

ClickUp has a wide variety of features like Gantt Chart, build-in document editor, etc. which other competitors lag.

What is your favorite aspect of this product?

This software is highly adaptable. Be it development or planning, it can be used as per our needs anywhere.

What do you dislike most about this product?

ClickUp sometimes can be overwhelming for beginners, so for beginners, it should come with a user-friendly interface.

What recommendations would you give to someone considering this product?

Start with free trial with small projects and gradually go with higher plans and see the impact on your product development phase.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Shyam K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

what makes people get things done.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

no one else can match our ability to customise and integrate.

What is your favorite aspect of this product?

totally changed how i work, but it took some time to get used to. fully customisable to meet all of your project management needs.

What do you dislike most about this product?

because it has so many features, it can be confusing.

What recommendations would you give to someone considering this product?

this is something that teams that really want to streamline their processes should definitely look into.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Allen C.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

From Words to Workflows

Likeliness to Recommend

7 /10

What differentiates ClickUp from other similar products?

ClickUp sets itself apart with its comprehensive platform that brings together task management, time tracking, documentation, and team collaboration tools. One of its most impressive features is its extensive customization options, which include various views such as List, Board, Gantt, and Calendar, as well as adaptable statuses and workflows designed for any team. The platform is also very cost-effective, providing robust functionality even in its free plan, making it perfect for individuals and small teams.

What is your favorite aspect of this product?

One of the standout features of ClickUp is its remarkable versatility and customization options. The platform provides a wide range of features, including multiple task views (List, Board, Gantt, Calendar), customizable workflows, and integrations with various tools, enabling teams to adapt their experience to fit specific needs. Tools for goal tracking, time management, and automation help streamline complex projects, while the documentation and real-time collaboration features promote effective teamwork.

What do you dislike most about this product?

Prices can sometimes feel a bit steep. The integrations work fine, but I found myself going back and forth through the documentation when I tried using Clickup and Slack, which should have been straightforward. It would be more useful to create tickets from regular messages instead of only messages within a thread, which isn't possible. The Gantt chart barely functions, and the schedules don’t even roll up to parent tasks, so the basic features are either missing or very limited, making rescheduling a challenge. It's important to look at how MS Project manages scheduling, user access, and licensing if you want to stay competitive.

What recommendations would you give to someone considering this product?

If you're thinking about using ClickUp, it's a good idea to start with the free plan to get a feel for its wide range of features, such as task management, various views, and integrations. You can tailor workflows to match your team's needs and try out different views like List, Board, Gantt, and Calendar to see which one you prefer. Take advantage of ClickUp’s templates to save time, and connect it with tools like Slack or Google Drive for smoother collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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