ClickUp Customer Reviews 2025 | SoftwareReviews

ClickUp

Composite Score

8.7 /10

CX Score

9.1 /10

38 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Objectives and Key Results category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Feature Ratings

Average 85

Task Management

Collaboration

Conversations & Feedback

Real-Time Visualization

Milestones/Calendar Tracking

Templates

Check-ins and Reviews

Goal Setting

OKR Alignment

Automatic KPI Calculations, Conversions and Updates

API Integration

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.1

View ClickUp in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View ClickUp in this category (opens in a new tab)

Task Management

Score 8.9

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.2

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Shyam K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

what makes people get things done.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

no one else can match our ability to customise and integrate.

What is your favorite aspect of this product?

totally changed how i work, but it took some time to get used to. fully customisable to meet all of your project management needs.

What do you dislike most about this product?

because it has so many features, it can be confusing.

What recommendations would you give to someone considering this product?

this is something that teams that really want to streamline their processes should definitely look into.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sunil D.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

The perfect operating system for founders

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

Loads of features Fast flexibility and Less Opinionated

What is your favorite aspect of this product?

Custome fields and applicablity at diffreant level Lost of built in views lots of templates built-in clickapp and applicability at org, workspace,folder and list level Fast and Great UX No limits

What do you dislike most about this product?

Not able to copy data from table view to excel or spread sheet Simple feature like export to CSV require at least business plan (shady vendor locking practices) lack of word document and list/table data integration, the document editing functionality is very basic, match document functionality to coda and it will be perfect

What recommendations would you give to someone considering this product?

A single one stop tool to be used fo different team and use cases like Product management, OKR, Project management, Documentation, Mind mapping roadmapping and so on....

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Rebecca (Becky) S.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Great list views but lacking reporting features.

Likeliness to Recommend

7 /10

What differentiates ClickUp from other similar products?

It's MUCH easier to configure than Jira!

What is your favorite aspect of this product?

I like being able to share lists (in a limited fashion) with people outside my company.

What do you dislike most about this product?

I don't care for the kanban view of this product at all. I also don't like having to re-download attachments each time I want to view them from a task card.

What recommendations would you give to someone considering this product?

You'll need to be able to break everything down into lists that you want to manage with this product.

Pros

Trustworthy
Efficient Service
Caring
Respectful

ClickUp

What is ClickUp?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

ClickUp Ratings

89 Likeliness to Recommend

94 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Conversations & Feedback Request, gather, and track informal feedback on individuals or teams to motivate and progress them.

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Milestones/Calendar Tracking Important dates and milestones for individuals/teams are managed in an internal calendar for goal tracking and task completion.

Templates Curated templates for teams, managers, or employees for tracking OKRs, development plans, performance and more.

Check-ins and Reviews Timely check-ins and reviews within a team to ensure that progress is made regularly and problems are identified early.

Goal Setting The process of identifying something that you want to accomplish and establishing measurable goals and timeframes

OKR Alignment Set, collaborate, align and track progress towards OKRs both vertically and horizontally.

Automatic KPI Calculations, Conversions and Updates Company specific metrics can be automatically calculated, converted and tracked.

API Integration Has API so that it can integrate with other apps.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Project Management - Enterprise

Task Management

AI Content Creation and Optimization

ClickUp Reviews

Shyam K.

what makes people get things done.

Likeliness to Recommend

Pros

Sunil D.

The perfect operating system for founders

Likeliness to Recommend

Pros

Rebecca (Becky) S.

Great list views but lacking reporting features.

Likeliness to Recommend

Pros

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Feature Ratings

Task Management

Collaboration

Conversations & Feedback

Real-Time Visualization

Milestones/Calendar Tracking

Templates

Check-ins and Reviews

Goal Setting

OKR Alignment

Automatic KPI Calculations, Conversions and Updates

API Integration

Vendor Capability Ratings

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Breadth of Features

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

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Availability and Quality of Training