ClickUp Customer Reviews 2025 | SoftwareReviews

ClickUp

Composite Score

8.7 /10

CX Score

9.1 /10

38 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Objectives and Key Results category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

3% Negative

2% Neutral

95% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Feature Ratings

Average 85

Task Management

Collaboration

Conversations & Feedback

Real-Time Visualization

Milestones/Calendar Tracking

Templates

Check-ins and Reviews

Goal Setting

OKR Alignment

Automatic KPI Calculations, Conversions and Updates

API Integration

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.1

View ClickUp in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View ClickUp in this category (opens in a new tab)

Task Management

Score 8.9

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.2

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Liam R.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Probably one of the best task management platforms

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

The user interface is very intuitive and highly customisable. It can be used for both daily task management and roll up to projects. Other platforms are expensive and complicated to understand the architecture, which Clickup isn't.

What is your favorite aspect of this product?

It is well priced for the features you get. It's also very easy to track daily tasks against projects to complete timesheets. Sitting tasks in multiple lists is also great

What do you dislike most about this product?

The lack of Excel export on Business plan. The feature to cost ratio used to be great, but has been increasingly degrading. If you could export to excel on the Business plan it would be perfect. In reality, not everyone in my org will use clickup, so I need to easily export to Excel and this ultimately why I haven't adopted long term and will switch to Microsoft products supported by my org.

What recommendations would you give to someone considering this product?

You need to have others onboard to get the full potential out of Clickup. Also getting training on dashboards at the start would be a good idea. It's hands down the best platform of it's type, excepting the Excel export.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Cons

Charges for Enhancements

Siddhant P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Click up for project and task management

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

Clickup stands out for its customizable views, which allows users to adapt to their preferred workflow which is not available in other project management tools. Also the task dependencies and time tracking are seamless which allows teams to stay organized

What is your favorite aspect of this product?

The Ui is clean and easy to use, which makes it easy to navigate. With features like customizable views, task dependencies and time tracking, making it easier to manage a project or a task and stay organised

What do you dislike most about this product?

Clickup has a lot of features and customization options which makes it feel a little complicated for new users and takes a lot of time of time to getting used to using it

What recommendations would you give to someone considering this product?

I would recommend taking time to explore Clickup features gradually as there are a lot of features to learn about and this way it wont feel overwhelming

Pros

Unique Features
Reliable
Performance Enhancing
Enables Productivity

Thomas W.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Extremely wide range of functions, good price.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

Clickup offers an extremely wide range of functions and options

What is your favorite aspect of this product?

I really appreciate the flexibility that clickup offers me.

What do you dislike most about this product?

Unfortunately, the wide range of functions does not make it very easy to set up the system efficiently. A steep learning curve or a lot of experience is required.

What recommendations would you give to someone considering this product?

Before setting up, I recommend consulting someone who works in the same industry and has experience with

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

ClickUp Ratings

89 Likeliness to Recommend

94 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Conversations & Feedback Request, gather, and track informal feedback on individuals or teams to motivate and progress them.

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Milestones/Calendar Tracking Important dates and milestones for individuals/teams are managed in an internal calendar for goal tracking and task completion.

Templates Curated templates for teams, managers, or employees for tracking OKRs, development plans, performance and more.

Check-ins and Reviews Timely check-ins and reviews within a team to ensure that progress is made regularly and problems are identified early.

Goal Setting The process of identifying something that you want to accomplish and establishing measurable goals and timeframes

OKR Alignment Set, collaborate, align and track progress towards OKRs both vertically and horizontally.

Automatic KPI Calculations, Conversions and Updates Company specific metrics can be automatically calculated, converted and tracked.

API Integration Has API so that it can integrate with other apps.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Project Management - Enterprise

Task Management

AI Content Creation and Optimization

ClickUp Reviews

Liam R.

Probably one of the best task management platforms

Likeliness to Recommend

Pros

Cons

Siddhant P.

Click up for project and task management

Likeliness to Recommend

Pros

Thomas W.

Extremely wide range of functions, good price.

Likeliness to Recommend

Pros

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Feature Ratings

Task Management

Collaboration

Conversations & Feedback

Real-Time Visualization

Milestones/Calendar Tracking

Templates

Check-ins and Reviews

Goal Setting

OKR Alignment

Automatic KPI Calculations, Conversions and Updates

API Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

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Availability and Quality of Training