ClickUp Customer Reviews 2025 | SoftwareReviews

ClickUp

Composite Score

9.1 /10

CX Score

9.5 /10

108 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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Awards & Recognition

ClickUp won the following awards in the Product Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

8 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

2 Top Rated Features

2022

ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

2% Negative

1% Neutral

97% Positive

Pros

Fair
Helps Innovate
Reliable
Performance Enhancing

Feature Ratings

Average 87

Workflow Management

Social Collaboration

Feature Management

Product Management

Backlog Management

Release Planning

Idea Management

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Vendor Capability Ratings

Average 86

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 9.0

View ClickUp in this category (opens in a new tab)

Task Management

Score 8.9

View ClickUp in this category (opens in a new tab)

Objectives and Key Results

Score 8.7

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.2

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Sidra A.

Role: Information Technology
Industry: Engineering
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use, but pricey

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

ClickUp distinguishes itself with its all-in-one platform, offering extensive project management features, customizable interface, and robust automation capabilities on a paid plan.

What is your favorite aspect of this product?

Easy to setup , even for beginners,

What do you dislike most about this product?

Too many limitations on a free plan - story points assignments, attachments upload limit size

What recommendations would you give to someone considering this product?

Go for a paid version , free forever is only good for small team

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Shivam A.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Best tool for team collaboration

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

The number of features CLickUp offers is significantly higher than any other software in the market. I believe that's the major point of differentiator

What is your favorite aspect of this product?

My favorite aspect of the product is that whenever I assign a task to a teammate they automatically get notified via email. Also, they receive a notification via email whenever the duie date is near or when the due date has passed. This ensures awesome team collaboration and allows me to monitor task completion.

What do you dislike most about this product?

There's nothing much to dislike except for the fact that the UI can be made much more simpler. One can truly get lost in the number of features provided in the software.

What recommendations would you give to someone considering this product?

Just go for it!

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Shyam K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

what makes people get things done.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

no one else can match our ability to customise and integrate.

What is your favorite aspect of this product?

totally changed how i work, but it took some time to get used to. fully customisable to meet all of your project management needs.

What do you dislike most about this product?

because it has so many features, it can be confusing.

What recommendations would you give to someone considering this product?

this is something that teams that really want to streamline their processes should definitely look into.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

ClickUp Ratings

90 Likeliness to Recommend

99 Plan to Renew

93 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Product Management Includes product code, category, and description.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Task Management

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Sidra A.

Easy to use, but pricey

Likeliness to Recommend

Pros

Shivam A.

Best tool for team collaboration

Likeliness to Recommend

Pros

Shyam K.

what makes people get things done.

Likeliness to Recommend

Pros

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Feature Ratings

Workflow Management

Social Collaboration

Feature Management

Product Management

Backlog Management

Release Planning

Idea Management

ALM Integration

User Needs Management

Visual Roadmap

Strategic Vision

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support