ClickUp Customer Reviews 2024

ClickUp

Composite Score

8.9 /10

CX Score

9.1 /10

41 Reviews Write a Review

Claim Software

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

3% Negative

2% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Trustworthy
Respectful

Feature Ratings

Average 91

Task Status

List Tasks

Task Assignment

Task Categorization

Due Dates

Task Prioritization

Add Attachments

Add Notes

Task Reporting

Shared Task List

Automated Workflow

Vendor Capability Ratings

Average 83

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.2

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Project Management - Enterprise

Score 9.0

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Objectives and Key Results

Score 8.7

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AI Content Creation and Optimization

Score 8.4

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ClickUp Reviews

Nina S.

Role: Human Resources
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Good Product, Difficult to Implement

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

The task management features stand out against their competitors. This has allowed us to not only house our project management within Clickup, but also our training checklists, documents, etc. It's a great tool for our new hires.

What is your favorite aspect of this product?

Creating clear onboarding checklists with due dates, assignees, and links is easy. It also is easy for the end user to manage the status of each checklist item.

What do you dislike most about this product?

It is difficult to implement companywide. There are so many capabilities and features, it is overwhelming and too much of a learning curve for some of our employees. There has been some resistance to using it within certain areas of our business. This is a challenge we are constantly having to assess and finding unique solutions for.

What recommendations would you give to someone considering this product?

Ensure you have a strong change management plan in place before implementation.

Pros

Performance Enhancing
Enables Productivity
Reliable
Security Protects

Rawan M.

Role: Operations
Industry: Construction
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

fully automated and easily customizable

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

I love how easy it is to create to-do lists and workflow charts, and I also love how I can involve colleagues in reviewing them before approving them, making it easier for us to work well together as a team at all levels.

What is your favorite aspect of this product?

Using ClickUp, we can create an integrated database for all our previous and subsequent tasks. I loved the automation and AI capabilities built into ClickUp, which helps us accurately track how updates and completion rates impact close dates, and allows us to prioritize tasks. I also liked the ease of configuring dashboards and reports, and it is great that we can configure the form we need for reports or dashboards and benefit from the automatic update features to keep them up to date according to the actual task situation.

What do you dislike most about this product?

I haven't had any problems with ClickUp, everything is great and easy to use.

What recommendations would you give to someone considering this product?

ClickUp has enabled us to create continuous communication channels to help us take control of matters. It is wonderful that with ClickUp we have been able to continually schedule tasks and track them with great efficiency. Also, its many capabilities such as documentation and archiving of attachments have provided us with the flexibility we need to work as a team at all times.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aman S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great features overall

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

The User Interface

What is your favorite aspect of this product?

Helps team stay in sync

What do you dislike most about this product?

Sometimes buggy and a bit confusing for beginners

What recommendations would you give to someone considering this product?

nothing as such

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

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ClickUp Ratings

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Assignment Ability to see task assignee

Task Categorization Ability to categorize tasks

Due Dates Ability to track due dates of tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Add Notes Ability to add free form notes to tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Nina S.

Good Product, Difficult to Implement

Likeliness to Recommend

Pros

Rawan M.

fully automated and easily customizable

Likeliness to Recommend

Pros

Aman S.

Great features overall

Likeliness to Recommend

Pros

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Feature Ratings

Task Status

List Tasks

Task Assignment

Task Categorization

Due Dates

Task Prioritization

Add Attachments

Add Notes

Task Reporting

Shared Task List

Automated Workflow

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training