ClickUp Customer Reviews 2025 | SoftwareReviews

ClickUp

Composite Score

8.9 /10

CX Score

9.1 /10

58 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

3% Negative

2% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 89

Task Assignment

List Tasks

Task Status

Task Prioritization

Add Attachments

Due Dates

Drag and Drop Prioritization

Task Reporting

Add Notes

Task Categorization

Automated Workflow

Vendor Capability Ratings

Average 82

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.1

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Project Management - Enterprise

Score 9.0

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Objectives and Key Results

Score 8.7

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.2

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ClickUp Reviews

Preetika T.

Role: Sales Marketing
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Good Features, Bit complicated

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

Time entry you can do, but no screencapture were there. All task assignment, managing thread within conversation.

What is your favorite aspect of this product?

Time tracking with ease, you can turn on while start working and turn off once work's done.

What do you dislike most about this product?

Complexity, when people post few things in new task and some within thread

What recommendations would you give to someone considering this product?

If you're considering: Time entry , no screencapture, project management all at one place, you can opt this.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Paweł M.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

A powerhouse.

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

It is more complex than most products out there, and we didn't believe in their promise at first, but when it clicked, it did with a blast!

What is your favorite aspect of this product?

Many functional features.

What do you dislike most about this product?

It has a steep learning curve.

What recommendations would you give to someone considering this product?

Prepare yourself for a steep learning curve that is ultimately worth it!

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Continually Improving Product

Cons

Less Efficient Service
Wastes Time

Mai S.

Role: Operations
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

A complete workflow support center

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

ClickUp is organized in a way that allows any team to ensure consistent prioritization and fair distribution of workload. It brings everything together in one place, helping teams get everything they need to ensure a smooth workflow with ease.

What is your favorite aspect of this product?

I like ClickUp’s scheduling capabilities, where when a task is added to the list, the closing dates are monitored and tracked by ClickUp, and this helps us enhance our efforts to complete the task on time so that other tasks are not affected. I like that ClickUp keeps communication channels open, so we can ensure that updates are delivered immediately in all circumstances. I like the ease of setting up and filling out forms, the reports and dashboards are great and allow us to view all the details and statistics efficiently.

What do you dislike most about this product?

There is nothing I don’t like about ClickUp, it turns regular to-do lists into a hub for collecting information and updates, and allows us to merge them and form a comprehensive documentation and follow-up base.

What recommendations would you give to someone considering this product?

ClickUp keeps all tasks tracked, and documentation with it keeps the database updated constantly. With it, accurate information is quickly accessed, and the always open communication channels keep everything under control at all times.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

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ClickUp Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Task Categorization Ability to categorize tasks

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Preetika T.

Good Features, Bit complicated

Likeliness to Recommend

Pros

Paweł M.

A powerhouse.

Likeliness to Recommend

Pros

Cons

Mai S.

A complete workflow support center

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Add Attachments

Due Dates

Drag and Drop Prioritization

Task Reporting

Add Notes

Task Categorization

Automated Workflow

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training