ClickUp Customer Reviews 2024

ClickUp

Composite Score

8.9 /10

CX Score

9.1 /10

41 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

3% Negative

2% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Trustworthy
Respectful

Feature Ratings

Average 91

Task Status

List Tasks

Task Assignment

Task Categorization

Due Dates

Task Prioritization

Add Attachments

Add Notes

Task Reporting

Shared Task List

Automated Workflow

Vendor Capability Ratings

Average 83

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.2

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Project Management - Enterprise

Score 9.0

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Objectives and Key Results

Score 8.7

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AI Content Creation and Optimization

Score 8.4

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ClickUp Reviews

Tâmara L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Impressive features and seamless integration.

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

ClickUp stands out with its comprehensive features, high customization, and affordability. It integrates task management, time tracking, and document sharing in one platform, reducing the need for multiple tools. Continuous updates keep it ahead of competitors.

What is your favorite aspect of this product?

My favorite aspect of ClickUp is its customization capabilities. The ability to tailor workflows, statuses, and views to fit specific project needs makes it incredibly versatile and user-friendly.

What do you dislike most about this product?

The most frustrating aspect of ClickUp for me was its steep learning curve. When I first started using it, the extensive features were overwhelming, and it took me quite a bit of time to get comfortable with all the functionalities.

What recommendations would you give to someone considering this product?

If you’re considering ClickUp, I highly recommend it for its versatility and powerful features. It’s perfect for organizing tasks, projects, and workflows efficiently. Plus, the integrations with other tools make it a seamless addition to any tech stack.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eddy L.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Actually, it is a Very Great Product

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

It differentiates itself with its all-in-one platform that integrates a wide range of tools and features, including task management, time tracking, goal setting, and document sharing

What is your favorite aspect of this product?

My favorite aspect of ClickUp is its customizability—the ability to tailor views, workflows, and dashboards to fit specific project needs and team preferences

What do you dislike most about this product?

What I dislike most about ClickUp is its complexity and learning curve, especially for new users. The extensive range of features and customization options are overwhelming,

What recommendations would you give to someone considering this product?

I recommend starting with a structured onboarding process to familiarize yourself with ClickUp’s features and setup. Leverage the templates and pre-built workflows to simplify the initial configuration and get up to speed quickly.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Slower Product Innovation
Less Efficient Service

Amiya S.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Highly customizable, but a steep learning curve.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

It's flexible for different teams, scales easily as your business grows, and offers more features for free or at a lower cost than many competitors.

What is your favorite aspect of this product?

My favorite aspect of ClickUp is its high level of customization. You can tailor everything from task views to workflows, making it adaptable to any team's specific needs and work style.

What do you dislike most about this product?

Too many features. It can take time to fully understand and navigate the platform efficiently.

What recommendations would you give to someone considering this product?

Try the free version to see if it fits your team’s needs before committing to a paid plan.

Pros

Reliable
Enables Productivity
Helps Innovate
Includes Product Enhancements

Cons

Commodity Features

ClickUp

What is ClickUp?

Company Details

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ClickUp Ratings

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Assignment Ability to see task assignee

Task Categorization Ability to categorize tasks

Due Dates Ability to track due dates of tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Add Notes Ability to add free form notes to tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Tâmara L.

Impressive features and seamless integration.

Likeliness to Recommend

Pros

Eddy L.

Actually, it is a Very Great Product

Likeliness to Recommend

Pros

Cons

Amiya S.

Highly customizable, but a steep learning curve.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Task Status

List Tasks

Task Assignment

Task Categorization

Due Dates

Task Prioritization

Add Attachments

Add Notes

Task Reporting

Shared Task List

Automated Workflow

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training