ClickUp Customer Reviews 2025 | SoftwareReviews

ClickUp

Composite Score

8.9 /10

CX Score

9.1 /10

58 Reviews Write a Review

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What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

3% Negative

2% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Feature Ratings

Average 89

Task Assignment

List Tasks

Task Status

Task Prioritization

Add Attachments

Due Dates

Drag and Drop Prioritization

Task Reporting

Add Notes

Task Categorization

Automated Workflow

Vendor Capability Ratings

Average 82

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.1

View ClickUp in this category (opens in a new tab)

Project Management - Enterprise

Score 9.0

View ClickUp in this category (opens in a new tab)

Objectives and Key Results

Score 8.7

View ClickUp in this category (opens in a new tab)

AI Content Creation and Optimization

Score 8.2

View ClickUp in this category (opens in a new tab)

ClickUp Reviews

Anne K.

Role: Industry Specific Role
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Nov 2024

Beautiful product management tool!

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

I love that it is easy to use, Unlike other tools, I didn't have to start looking at tutorial videos on Youtube to learn.

What is your favorite aspect of this product?

I love that I can record Voice Notes to the engineers to explain what I need to do and they can come back to it.

What do you dislike most about this product?

It's not so simple anymore unlike before. There are a lot of features, lol.

What recommendations would you give to someone considering this product?

Take it one step at a time, don't skip the on-screen tutorials.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Muhammad R.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Excellent product!

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

Its ability of giving users a great amount of features to cope up with and make the best out of them for their project related goals.

What is your favorite aspect of this product?

I love that we're able to have different spaces, this allows each of the areas of work my team has to use ClickUp in whatever fashion makes most sense for their jobs.

What do you dislike most about this product?

I can benefit a bit more from ClickUp if there is an AI feature added to it on a per person license.

What recommendations would you give to someone considering this product?

Just go for it as you wont getting a much customizable software then ClickUp for your projects.

Pros

Enables Productivity
Trustworthy
Client's Interest First
Continually Improving Product

Kiragu M.

Role: Information Technology
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Their introductory snippets are top-notch.

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

ClickUp offers a wide range of views (List, Board, Gantt, Calendar, Timeline, Mind Map, and more) that allow teams to visualize their work in ways that make the most sense for them.

What is your favorite aspect of this product?

The ability to tailor almost every feature—such as custom fields, statuses, automations, and views—means you can adapt it to suit any workflow, whether for agile development, content planning, sales pipelines, or personal task management.

What do you dislike most about this product?

Performance issues can be a concern, especially their Linux Desktop app. This issue becomes more noticeable when switching between different views or accessing detailed project data.

What recommendations would you give to someone considering this product?

ClickUp has a lot of features, so take the time to go through its tutorials, knowledge base, and support materials to get familiar with its capabilities.

Pros

Trustworthy
Inspires Innovation
Helps Innovate
Reliable

ClickUp

What is ClickUp?

Company Details

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ClickUp Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Task Categorization Ability to categorize tasks

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Anne K.

Beautiful product management tool!

Likeliness to Recommend

Pros

Muhammad R.

Excellent product!

Likeliness to Recommend

Pros

Kiragu M.

Their introductory snippets are top-notch.

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Add Attachments

Due Dates

Drag and Drop Prioritization

Task Reporting

Add Notes

Task Categorization

Automated Workflow

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Ease of Implementation

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training