ClickUp Customer Reviews 2024

ClickUp

Composite Score

8.9 /10

CX Score

9.1 /10

41 Reviews Write a Review

Claim Software

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

3% Negative

2% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Trustworthy
Respectful

Feature Ratings

Average 91

Task Status

List Tasks

Task Assignment

Task Categorization

Due Dates

Task Prioritization

Add Attachments

Add Notes

Task Reporting

Shared Task List

Automated Workflow

Vendor Capability Ratings

Average 83

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Product Management

Score 9.2

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Project Management - Enterprise

Score 9.0

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Objectives and Key Results

Score 8.7

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AI Content Creation and Optimization

Score 8.4

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ClickUp Reviews

Felix V.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Amazing product with excellent capabilities

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

Ease of access and versatile across all functions

What is your favorite aspect of this product?

Customizations

What do you dislike most about this product?

None as of now

What recommendations would you give to someone considering this product?

Play around with the demo tool for a couple of days and identify if it aligns with your process.

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Peter K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Superb Tracking Tool!

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

ClickUp provides extensive task management capabilities, including sub-tasks, checklists, recurring tasks, priorities, and dependencies. This level of detail helps teams manage complex projects efficiently.

What is your favorite aspect of this product?

My favorite aspect of ClickUp is its customizability. The platform allows users to tailor their workspace according to their specific needs and workflows, offering a variety of views (like List, Board, Gantt, and Calendar) and the ability to create custom fields and statuses. This flexibility means that teams can design a project management system that aligns perfectly with their unique processes, which enhances productivity and collaboration. Whether you’re managing a small team or a large organization, the ability to customize ClickUp to fit your requirements is a standout feature that truly enhances the user experience.

What do you dislike most about this product?

Some users may find the extensive settings and options a bit convoluted, requiring more time spent on onboarding and training than might be necessary with simpler tools.

What recommendations would you give to someone considering this product?

Dedicate time to explore ClickUp’s tutorials, webinars, and knowledge base. Understanding how to navigate the platform and utilize its features effectively will significantly enhance your experience and productivity.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Manokh H.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

It is a very good product.

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

ClickUp is unique because it brings everything—task management, time tracking, goal setting, and team communication—together in one place, so you don’t need to juggle multiple tools. It’s also incredibly flexible, allowing you to set up workflows and views like lists, boards, Gantt charts, or calendars to match your style of working. With affordable pricing and a solid free plan, it’s a practical choice for teams big and small looking to streamline their work.

What is your favorite aspect of this product?

What I really love about ClickUp is its fantastic flexibility. It allows you to customise workflows, views, and dashboards to match your team’s needs, making project management a breeze. Whether you prefer working with lists, boards, or Gantt charts, ClickUp lets you set things up in a way that feels right for you. Plus, having everything in one place—from task assignments to team communication—means you don’t have to juggle multiple tools, which really helps with productivity. This adaptability truly makes it easier for teams to collaborate effectively and stay organised.

What do you dislike most about this product?

I like this product. No dislike for this product from my side.

What recommendations would you give to someone considering this product?

1. Explore the Features 2. Start with Templates 3. Customize Your Workspace 4. Utilise Integrations 5. Invest Time in Training 6. Stay Organised 7. Engage with the Community

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ClickUp

What is ClickUp?

Company Details

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ClickUp Ratings

90 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ClickUp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Status Ability to display current status of tasks

List Tasks Display outstanding tasks

Task Assignment Ability to see task assignee

Task Categorization Ability to categorize tasks

Due Dates Ability to track due dates of tasks

Task Prioritization Ability to assign a priority to tasks.

Add Attachments Ability to add attachments for tasks

Add Notes Ability to add free form notes to tasks

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Automated Workflow Workflow based on events.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Product Management

Project Management - Enterprise

Objectives and Key Results

AI Content Creation and Optimization

ClickUp Reviews

Felix V.

Amazing product with excellent capabilities

Likeliness to Recommend

Pros

Peter K.

Superb Tracking Tool!

Likeliness to Recommend

Pros

Manokh H.

It is a very good product.

Likeliness to Recommend

Pros

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Feature Ratings

Task Status

List Tasks

Task Assignment

Task Categorization

Due Dates

Task Prioritization

Add Attachments

Add Notes

Task Reporting

Shared Task List

Automated Workflow

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training