Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Claude
8.3 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

6
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
84%
Conflict Resolution:
86%
Strategy & Innovation:
92%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

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6% Negative
4% Neutral
90% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 83

Code Completion

87

Natural Language Generation

85

Summarization & Explanation

85

Commenting

84

Unit Tests

82

Bug Detection

81

Multi-Language Support

80

Refactoring

79

IDE Integration

77

Vendor Capability Ratings

Average 75

Ease of Implementation

82

Quality of Features

78

Ease of Data Integration

78

Business Value Created

77

Product Strategy and Rate of Improvement

76

Usability and Intuitiveness

76

Ease of IT Administration

74

Vendor Support

73

Breadth of Features

73

Ease of Customization

72

Availability and Quality of Training

69

Claude Reviews

PRINCE U.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

NIce product

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Its features are implemented

What is your favorite aspect of this product?

The data integration and ease of use is second to none

What do you dislike most about this product?

It has a daily limit of use

What recommendations would you give to someone considering this product?

Try it out

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Charges for Enhancements

Vishal R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

"Ethical and user-friendly, but cautious responses

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude, developed by Anthropic, focuses on being a safer, more ethical AI, emphasizing human-centered design. Its main differentiator is its approach to alignment, using "Constitutional AI" to ensure it adheres to ethical guidelines. Unlike some competitors, Claude is trained to avoid harmful outputs and prioritize transparency. Additionally, its conversational style is designed to feel more collaborative, fostering interactions that are less adversarial and more user-guided.

What is your favorite aspect of this product?

My favorite aspect of Claude is its focus on "Constitutional AI," which provides a framework for ethical decision-making and ensures the system remains aligned with human values. This makes interactions safer and more transparent, as it actively avoids harmful outputs while maintaining a collaborative, user-centered experience. This ethical focus is a refreshing approach that prioritizes long-term trust between AI and users.

What do you dislike most about this product?

What I find least appealing about Claude is its current limitations in handling highly complex or nuanced queries. While its ethical focus is a strength, it can sometimes prioritize safety too conservatively, leading to overly cautious or generic responses. This can limit its utility in certain tasks that require more direct or detailed answers. Striking the right balance between safety and performance is an ongoing challenge for systems like Claude.

What recommendations would you give to someone considering this product?

If you're considering Claude, I'd recommend it if safety, ethical AI use, and transparency are high priorities for you. It's great for those seeking a collaborative, non-adversarial conversational AI experience. However, if you need highly specialized or complex answers, you might find its cautious responses limiting at times. It's an excellent choice for general-purpose conversations and safer environments, but weigh that against any specific needs for depth or technical expertise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Kunal E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

IT Dev reviews Claude

Likeliness to Recommend

7 /10

What differentiates Claude from other similar products?

Better at code related tasks

What is your favorite aspect of this product?

Best in class for code generation and bug detection.

What do you dislike most about this product?

No search feature

What recommendations would you give to someone considering this product?

Good to use for coding related tasks

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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