Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Claude
8.3 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

5
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
83%
Conflict Resolution:
85%
Strategy & Innovation:
92%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

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7% Negative
3% Neutral
90% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Code Completion

86

Natural Language Generation

86

Summarization & Explanation

84

Commenting

83

Unit Tests

82

Bug Detection

80

Refactoring

79

Multi-Language Support

79

IDE Integration

77

Vendor Capability Ratings

Average 75

Ease of Implementation

82

Quality of Features

78

Ease of Data Integration

78

Business Value Created

77

Usability and Intuitiveness

76

Product Strategy and Rate of Improvement

75

Ease of IT Administration

74

Vendor Support

73

Breadth of Features

73

Ease of Customization

72

Availability and Quality of Training

69

Claude Reviews

Nestor Junior C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

The one that best handles abstract ideas.

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude is the tool that best handles abstract ideas, long dialogues and complex contexts.

What is your favorite aspect of this product?

no errors.

What do you dislike most about this product?

It answers queries quickly and without errors.

What recommendations would you give to someone considering this product?

Claude is perfect for tasks where mistakes cannot be allowed.

Pros

  • Unique Features
  • Effective Service
  • Appreciates Incumbent Status
  • Helps Innovate

Olanlokun S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2025

Great for reading codes

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

It is able to read programming codes well and also it shows a preview of the codes it generated.

What is your favorite aspect of this product?

Preview for coding

What do you dislike most about this product?

I don’t think there is anything I dislike about it.

What recommendations would you give to someone considering this product?

If you are planning on learning how to write code. Basically code proofreader. This is the best tool for you

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Deep R.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2025

Exceptional model, but terrible support & pricing

Likeliness to Recommend

3 /10

What differentiates Claude from other similar products?

The model, it is actually really good.

What is your favorite aspect of this product?

Again, model, the code completion, debugging and code generation capabilities are amazing

What do you dislike most about this product?

Price and the support. My account was banned for no reason (I had hardly used the account for once or twice), and they never answered me why and never helped me activate the account

What recommendations would you give to someone considering this product?

I would recommend get the access to Claude through other providers, as they might be cheaper

Pros

  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
  • Helps Innovate

Cons

  • Less Effective Service
  • Less Caring
  • Vendor Friendly Policies

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