
What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
80 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 83%
- Conflict Resolution:
- 85%
- Strategy & Innovation:
- 92%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Completion
Natural Language Generation
Summarization & Explanation
Commenting
Unit Tests
Bug Detection
Refactoring
Multi-Language Support
IDE Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Breadth of Features
Ease of Customization
Availability and Quality of Training
Claude Reviews

Nestor Junior C.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2025
The one that best handles abstract ideas.
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude is the tool that best handles abstract ideas, long dialogues and complex contexts.
What is your favorite aspect of this product?
no errors.
What do you dislike most about this product?
It answers queries quickly and without errors.
What recommendations would you give to someone considering this product?
Claude is perfect for tasks where mistakes cannot be allowed.
Pros
- Unique Features
- Effective Service
- Appreciates Incumbent Status
- Helps Innovate
Please tell us why you think this review should be flagged.

Olanlokun S.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Mar 2025
Great for reading codes
Likeliness to Recommend
What differentiates Claude from other similar products?
It is able to read programming codes well and also it shows a preview of the codes it generated.
What is your favorite aspect of this product?
Preview for coding
What do you dislike most about this product?
I don’t think there is anything I dislike about it.
What recommendations would you give to someone considering this product?
If you are planning on learning how to write code. Basically code proofreader. This is the best tool for you
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Deep R.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Exceptional model, but terrible support & pricing
Likeliness to Recommend
What differentiates Claude from other similar products?
The model, it is actually really good.
What is your favorite aspect of this product?
Again, model, the code completion, debugging and code generation capabilities are amazing
What do you dislike most about this product?
Price and the support. My account was banned for no reason (I had hardly used the account for once or twice), and they never answered me why and never helped me activate the account
What recommendations would you give to someone considering this product?
I would recommend get the access to Claude through other providers, as they might be cheaper
Pros
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
- Helps Innovate
Cons
- Less Effective Service
- Less Caring
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
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