Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
7.6 /10
CX Score
7.7 /10
Category
Claude
7.6 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

8% Negative
0% Neutral
92% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Vendor Capability Ratings

Average 73

Claude Reviews

Eugene W.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Outstanding code ability, except a little pricey

Likeliness to Recommend

9 /10

What differentiates Claude from other similar products?

Claude's main strengths are its excellent code comprehension and generation skills, and its ability to handle long texts. Its answers are more focused on accuracy and professionalism, and it doesn't randomly guess or make up information. It is able to provide more in-depth analyses and recommendations when dealing with complex technical issues. Now it actually supports csv files!

What is your favorite aspect of this product?

Most impressive is Claude's performance in programming assistance. Not only does it understand the code logic accurately, but it also provides optimisation suggestions that are in line with best practices. At the same time, it is always professional and honest in its responses, which gives users more confidence in the process.

What do you dislike most about this product?

The biggest regret at the moment is the lack of code real-time execution environment and session history management features. In addition, the lack of file persistent storage also affects the efficiency of use in some scenarios.

What recommendations would you give to someone considering this product?

If you are a developer or a professional who has to deal with a lot of technical documentation, Claude is definitely worth the investment. Its professional competence and reliability can significantly improve work efficiency. It is recommended to use the free version first to experience the core features and confirm that it meets your needs before upgrading to the paid version.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

TRISTAN L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

A promising tool with great potential

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude’s streamlined user interface and its natural language capabilities make it accessible for diverse users, though some customization options would enhance its adaptability.

What is your favorite aspect of this product?

The ease of use and intuitiveness of its natural language processing capabilities.

What do you dislike most about this product?

Lack of advanced customization and integration features compared to other industry-leading AI solutions.

What recommendations would you give to someone considering this product?

Consider Claude if you’re looking for an easy-to-use NLP tool, but be prepared for limited flexibility in complex or large-scale integrations.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Client Friendly Policies

PRINCE U.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

NIce product

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Its features are implemented

What is your favorite aspect of this product?

The data integration and ease of use is second to none

What do you dislike most about this product?

It has a daily limit of use

What recommendations would you give to someone considering this product?

Try it out

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Charges for Enhancements

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