Claude Logo
Claude Logo
Anthropic PBC

Claude

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Claude
8.3 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

93 Plan to Renew

2
Since last award

80 Satisfaction of Cost Relative to Value

5
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
83%
Conflict Resolution:
85%
Strategy & Innovation:
92%
Service Experience:
87%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

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7% Negative
3% Neutral
90% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Code Completion

86

Natural Language Generation

86

Summarization & Explanation

84

Commenting

83

Unit Tests

82

Bug Detection

80

Refactoring

79

Multi-Language Support

79

IDE Integration

77

Vendor Capability Ratings

Average 75

Ease of Implementation

82

Quality of Features

78

Ease of Data Integration

78

Business Value Created

77

Usability and Intuitiveness

76

Product Strategy and Rate of Improvement

75

Ease of IT Administration

74

Vendor Support

73

Breadth of Features

73

Ease of Customization

72

Availability and Quality of Training

69

Claude Reviews

Gurdeep S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Most "Human like" AI tool so far

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Claude processes inputs very quickly and responds very fast and it really feels like you are interacting with a real human.

What is your favorite aspect of this product?

Best part about claude is that it is aligned with human values and focuses a lot on security.

What do you dislike most about this product?

Claude lacks features like image and video understanding and could be restrictive for some scenarios because of its safety features

What recommendations would you give to someone considering this product?

Claude focuses on safety, Ethical use of AI, if your most of the requirement is around text or its really better than other alternatives. Great tool for customer support applications and content generation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ritesh K.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Good for development purpose, try with ChatGPT

Likeliness to Recommend

8 /10

What differentiates Claude from other similar products?

Good for development, code generation

What is your favorite aspect of this product?

Speed of response, interface

What do you dislike most about this product?

lack of models, features

What recommendations would you give to someone considering this product?

should try with other LLMs, worth to use for development & content creation

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Matthew C.

  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Fantastic competitor to OpenAI!

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

The reasoning of their LLM aligns more to sufficient responses with my business use cases.

What is your favorite aspect of this product?

The chat completion responses.

What do you dislike most about this product?

None that I can say.

What recommendations would you give to someone considering this product?

You got to shop around and make sure you have proper evaluation processes / tools in place for assessing if this particular LLM fits your use case!

Pros

  • Helps Innovate
  • Enables Productivity
  • Continually Improving Product
  • Reliable

Most Popular Claude Comparisons