
What is Claude?
Claude is a next-generation AI assistant based on Anthropic’s research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
93 Plan to Renew
2
Since last award
80 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 83%
- Conflict Resolution:
- 85%
- Strategy & Innovation:
- 92%
- Service Experience:
- 87%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Claude?
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Code Completion
Natural Language Generation
Summarization & Explanation
Commenting
Unit Tests
Bug Detection
Refactoring
Multi-Language Support
IDE Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Breadth of Features
Ease of Customization
Availability and Quality of Training
Claude Reviews

Gurdeep S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Most "Human like" AI tool so far
Likeliness to Recommend
What differentiates Claude from other similar products?
Claude processes inputs very quickly and responds very fast and it really feels like you are interacting with a real human.
What is your favorite aspect of this product?
Best part about claude is that it is aligned with human values and focuses a lot on security.
What do you dislike most about this product?
Claude lacks features like image and video understanding and could be restrictive for some scenarios because of its safety features
What recommendations would you give to someone considering this product?
Claude focuses on safety, Ethical use of AI, if your most of the requirement is around text or its really better than other alternatives. Great tool for customer support applications and content generation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Ritesh K.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Dec 2024
Good for development purpose, try with ChatGPT
Likeliness to Recommend
What differentiates Claude from other similar products?
Good for development, code generation
What is your favorite aspect of this product?
Speed of response, interface
What do you dislike most about this product?
lack of models, features
What recommendations would you give to someone considering this product?
should try with other LLMs, worth to use for development & content creation
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
Please tell us why you think this review should be flagged.

Matthew C.
- Role: Consultant
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2024
Fantastic competitor to OpenAI!
Likeliness to Recommend
What differentiates Claude from other similar products?
The reasoning of their LLM aligns more to sufficient responses with my business use cases.
What is your favorite aspect of this product?
The chat completion responses.
What do you dislike most about this product?
None that I can say.
What recommendations would you give to someone considering this product?
You got to shop around and make sure you have proper evaluation processes / tools in place for assessing if this particular LLM fits your use case!
Pros
- Helps Innovate
- Enables Productivity
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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