Claritysoft Inc

Claritysoft CRM

Composite Score

7.7 /10

CX Score

8.0 /10

19 Reviews Write a Review

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What is Claritysoft CRM?

With Claritysoft Customer Relationship Management (CRM), you get all the CRM tools you need to get organized, automate sales, improve marketing and drive growth. Claritysoft CRM is easy, intuitive and cost effective, so we're great CRM for small business. We also deliver the horsepower to meet the needs of our large customers.

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Claritysoft CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claritysoft CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claritysoft CRM?

9% Negative

4% Neutral

87% Positive

Pros

Trustworthy
Efficient Service
Effective Service
Inspires Innovation

Feature Ratings

Average 86

Activity and Workflow Management

Sales Management

Quote Contract and Proposal

Telephony and Call Center Management

Marketing Management

Customer Service Management

Collaboration

Lead Management

Mobile

Account and Contact Management

Analytics and Reporting

Vendor Capability Ratings

Average 81

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of IT Administration

Claritysoft CRM Reviews

Paul M.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Sustainable and Manageable CRM Program

Likeliness to Recommend

10 /10

What differentiates Claritysoft CRM from other similar products?

Claritysoft CRM combines both sales and marketing procedures, and increases the confidence that consumers would have with the offered products. More so, Claritysoft CRM has an elaborate customer service section, where individualized concepts and ideas are shared and solutions searched.

What is your favorite aspect of this product?

Claritysoft CRM has the contract and account management, very advanced operational activities in a company. Again, the inclusion of telephony and calls in Claritysoft CRM transforms the nature of discussions, as customers face their companies directly.

What do you dislike most about this product?

Claritysoft CRM has created proper engagement strategies, one which are sustainable and concise in their duties. Marketing and sales have been sorted, to create a supporting environment for all the players.

What recommendations would you give to someone considering this product?

Claritysoft CRM is the concise means of engaging and supporting customers fully, through direct calls, offering the informative marketing messages, and even lead management. More so, Claritysoft CRM subscription rates are controllable and attainable.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Sahil K.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Ease of Use and Integration

Likeliness to Recommend

10 /10

What differentiates Claritysoft CRM from other similar products?

I have worked with Salesforce, MS Dynamics, and SAP. Claritysoft was the easiest to implement with existing sales team. Training for start-up was great. The integration capabilities when acquiring companies has been great. I recommend Claritysoft all the time to other companies

What is your favorite aspect of this product?

I have worked with many companies but ClaritySoft has an excellent Product which is very easy to use and their support is the best I have ever encountered in the IT industry. Both Evan and Jake from ClaritySoft Support are very responsive and follow-up on my client's issues even when they are not major issues.

What do you dislike most about this product?

Phone app for the system with longer character lengths.

What recommendations would you give to someone considering this product?

As a member of the implementation Team, I was very impressed ClairtySoft implementation trainer, Susan Arnold and how simple the implementation was and with the usability of the product. The product is very full featured and we had and Excellent experience. Senior Management is very happy with the reporting capabilities and the new visibility they have to the sales funnel. Highly recommend the ClaritySoft CRM.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Claritysoft CRM

What is Claritysoft CRM?

Company Details

Book a Free Demo Today!

Claritysoft CRM Ratings

86 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Claritysoft CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Activity and Workflow Management Text or code-based and visual workflow designers.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Claritysoft CRM Reviews

Paul M.

Sustainable and Manageable CRM Program

Likeliness to Recommend

Pros

Sahil K.

Ease of Use and Integration

Likeliness to Recommend

Pros

Feature Ratings

Activity and Workflow Management

Sales Management

Quote Contract and Proposal

Telephony and Call Center Management

Marketing Management

Customer Service Management

Collaboration

Lead Management

Mobile

Account and Contact Management

Analytics and Reporting

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Implementation

Ease of IT Administration