Clari

Clari Copilot

Composite Score

6.6 /10

CX Score

6.5 /10

6 Reviews Write a Review

Claim Software

What is Clari Copilot?

Clari Copilot is a conversational intelligence solution that is purpose-built for revenue teams. Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Clari Copilot Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

78 Plan to Renew

75 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clari Copilot?

18% Negative

0% Neutral

82% Positive

Pros

Trustworthy
Efficient Service
Effective Service
Saves Time

Cons

Less Generous
Slower Product Innovation
Less Reliable

Feature Ratings

Average 78

Collaboration

Custom Scorecard Templates

Gamification

Video Practice

Coaching Records

Call Ingestion

Dashboards, Analytics and Reporting

AI Simulation Training

Coaching Notes

Application Integration

LMS Integration

Vendor Capability Ratings

Average 75

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 8.0

View Clari Copilot in this category (opens in a new tab)

Clari Copilot Reviews

Role: Sales Marketing
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Good, but not sure it is needed

Likeliness to Recommend

7 /10

Pros

Reliable
Effective Service
Caring
Helps Innovate

Arpit D.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Best tool to analyze our meetings

Likeliness to Recommend

10 /10

What differentiates Clari Copilot from other similar products?

Having transitioned from a competitor software, I liked that this service maintained feature-parity with that other service. I mainly use the software to record calls, but it has been invaluable for it's transcription which helps me identify action items and share exactly what the client said in text form to the team.

What is your favorite aspect of this product?

here are so many things that I like about Wingman. I am going to drill down to each feature that I like. Dashboard - Gives us an idea of how many calls were made and we can filter them as per the duration. We can sort them as per the talk/listen ratio and the longest monologue in a call. This gives us insights into what can be improved in further calls. Game Tapes - I use this a lot to help the new joiners understand how to handle objections by looking at the previous calls, how to pitch our product to the customers, how to position ourselves etc. Battlecards - I like how the battle cards pop up when we mention a competitor.

What do you dislike most about this product?

No integrations to outside tools for insights, for example Notion, this would take the tool to the next level if we could get insights from across teams, even if they don't use Wingman.

What recommendations would you give to someone considering this product?

Wingman would be a great fit for your organization if you have a larger sales team that conducts business primarily on video calls or on (VOIP) phone calls.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Cons

Vendor Friendly Policies
Less Generous

Rita D.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Best Tool For Conversation Intelligence

Likeliness to Recommend

9 /10

What differentiates Clari Copilot from other similar products?

With Wingman, it becomes easy to unlock every sales insights which helps the business in growing future sales

What is your favorite aspect of this product?

Using Wingman is easy and I like the many insights it offers Deploying it is straightforward and is affordable It makes call recording easy and we can always review deals whenever we want to

What do you dislike most about this product?

No particular hates as Wingman has been great

What recommendations would you give to someone considering this product?

I recommend Wingman not because it is affordable but because it has worked

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Clari Copilot

What is Clari Copilot?

Company Details

Need Assistance?

Clari Copilot Ratings

73 Likeliness to Recommend

78 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Clari Copilot?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Clari Copilot Reviews

Good, but not sure it is needed

Likeliness to Recommend

Pros

Arpit D.

Best tool to analyze our meetings

Likeliness to Recommend

Pros

Cons

Rita D.

Best Tool For Conversation Intelligence

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Custom Scorecard Templates

Gamification

Video Practice

Coaching Records

Call Ingestion

Dashboards, Analytics and Reporting

AI Simulation Training

Coaching Notes

Application Integration

LMS Integration

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement