Clari

Clari Copilot

Composite Score

6.6 /10

CX Score

6.5 /10

6 Reviews Write a Review

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What is Clari Copilot?

Clari Copilot is a conversational intelligence solution that is purpose-built for revenue teams. Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

Company Details

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Clari Copilot Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

73 Likeliness to Recommend

79 Plan to Renew

75 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 58%
Negotiation and Contract:: 75%
Conflict Resolution:: 93%
Strategy & Innovation:: 56%
Service Experience:: 96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clari Copilot?

17% Negative

0% Neutral

83% Positive

Pros

Trustworthy
Efficient Service
Effective Service
Saves Time

Cons

Less Generous
Slower Product Innovation
Less Reliable

Feature Ratings

Average 78

Collaboration

Custom Scorecard Templates

Gamification

Video Practice

Dashboards, Analytics and Reporting

Call Ingestion

Coaching Records

AI Simulation Training

Coaching Notes

Application Integration

LMS Integration

Vendor Capability Ratings

Average 75

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 7.6

View Clari Copilot in this category (opens in a new tab)

Clari Copilot Reviews

Nicole P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great Tool for Learning

Likeliness to Recommend

9 /10

What differentiates Clari Copilot from other similar products?

Clari Copilot offers a broad range of tools to help with coaching and development, as well as analysis of your current sales pipeline and call strategy

What is your favorite aspect of this product?

I love the coaching pieces of the tool such as the scorecards, comments, deals dashboards, competitive tracking, topic trackers, etc.

What do you dislike most about this product?

Sometimes the admin side of the product can be a little finnicky.

What recommendations would you give to someone considering this product?

I would definitely recommend considering Clari Copilot if you are looking for a tool that will support your enablement initiatives at the organization

Pros

Performance Enhancing
Trustworthy
Unique Features
Saves Time

Arpit D.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Best tool to analyze our meetings

Likeliness to Recommend

10 /10

What differentiates Clari Copilot from other similar products?

Having transitioned from a competitor software, I liked that this service maintained feature-parity with that other service. I mainly use the software to record calls, but it has been invaluable for it's transcription which helps me identify action items and share exactly what the client said in text form to the team.

What is your favorite aspect of this product?

here are so many things that I like about Wingman. I am going to drill down to each feature that I like. Dashboard - Gives us an idea of how many calls were made and we can filter them as per the duration. We can sort them as per the talk/listen ratio and the longest monologue in a call. This gives us insights into what can be improved in further calls. Game Tapes - I use this a lot to help the new joiners understand how to handle objections by looking at the previous calls, how to pitch our product to the customers, how to position ourselves etc. Battlecards - I like how the battle cards pop up when we mention a competitor.

What do you dislike most about this product?

No integrations to outside tools for insights, for example Notion, this would take the tool to the next level if we could get insights from across teams, even if they don't use Wingman.

What recommendations would you give to someone considering this product?

Wingman would be a great fit for your organization if you have a larger sales team that conducts business primarily on video calls or on (VOIP) phone calls.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Cons

Vendor Friendly Policies
Less Generous

Primo G.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, and data and analytics are great.

Likeliness to Recommend

10 /10

What differentiates Clari Copilot from other similar products?

Clari Copilot has the ability to easily analyze the call and give recommendation what are the best next steps.

What is your favorite aspect of this product?

Recording it gives us the ability to check with the transcript option,

What do you dislike most about this product?

searching capabilities

What recommendations would you give to someone considering this product?

this will help the sales team to hit their target and analyze the call and give recommendation on what's the next step will be

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Clari Copilot

What is Clari Copilot?

Company Details

Need Assistance?

Clari Copilot Ratings

73 Likeliness to Recommend

79 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Clari Copilot?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

AI Simulation Training Sales reps have the ability to conduct a video call, slide presentation, pitch recording, product demo etc. with an AI Assistant.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Clari Copilot Reviews

Nicole P.

Great Tool for Learning

Likeliness to Recommend

Pros

Arpit D.

Best tool to analyze our meetings

Likeliness to Recommend

Pros

Cons

Primo G.

Easy to use, and data and analytics are great.

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Custom Scorecard Templates

Gamification

Video Practice

Dashboards, Analytics and Reporting

Call Ingestion

Coaching Records

AI Simulation Training

Coaching Notes

Application Integration

LMS Integration

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement