Clari

Clari Copilot

Composite Score

7.6 /10

CX Score

7.7 /10

35 Reviews Write a Review

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What is Clari Copilot?

Clari Copilot is a conversational intelligence solution that is purpose-built for revenue teams. Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

Company Details

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Awards & Recognition

Clari Copilot won the following awards in the Conversation Intelligence category

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1 Top Rated Capabilities

1 Top Rated Features

2024

2 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Clari Copilot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Clari Copilot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

77 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 87%
Negotiation and Contract:: 94%
Conflict Resolution:: 98%
Strategy & Innovation:: 80%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clari Copilot?

5% Negative

3% Neutral

92% Positive

Pros

Efficient Service
Client's Interest First
Trustworthy
Client Friendly Policies

Feature Ratings

Average 81

Call Recording

Dashboards and Reporting

Manager Annotation and Feedback

Pipeline Visibility

Call Analytics

Artificial Intelligence Engine

Audio Transcription

Application Integration

Conversation Coaching

Role-Based Access

Mobile Support

Vendor Capability Ratings

Average 80

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Clari Copilot Reviews

Nicole P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great Tool for Learning

Likeliness to Recommend

9 /10

What differentiates Clari Copilot from other similar products?

Clari Copilot offers a broad range of tools to help with coaching and development, as well as analysis of your current sales pipeline and call strategy

What is your favorite aspect of this product?

I love the coaching pieces of the tool such as the scorecards, comments, deals dashboards, competitive tracking, topic trackers, etc.

What do you dislike most about this product?

Sometimes the admin side of the product can be a little finnicky.

What recommendations would you give to someone considering this product?

I would definitely recommend considering Clari Copilot if you are looking for a tool that will support your enablement initiatives at the organization

Pros

Performance Enhancing
Trustworthy
Unique Features
Saves Time

Primo G.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easy to use, and data and analytics are great.

Likeliness to Recommend

10 /10

What differentiates Clari Copilot from other similar products?

Clari Copilot has the ability to easily analyze the call and give recommendation what are the best next steps.

What is your favorite aspect of this product?

Recording it gives us the ability to check with the transcript option,

What do you dislike most about this product?

searching capabilities

What recommendations would you give to someone considering this product?

this will help the sales team to hit their target and analyze the call and give recommendation on what's the next step will be

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Saadat C.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Decent product

Likeliness to Recommend

9 /10

What differentiates Clari Copilot from other similar products?

Nothing in particular that differentiates with other platforms

What is your favorite aspect of this product?

Sharing function is super easy to navigate

What do you dislike most about this product?

The transcript is almost always inaccurate

What recommendations would you give to someone considering this product?

For the price point yes.

Pros

Caring
Saves Time
Respectful
Security Protects

Clari Copilot

What is Clari Copilot?

Company Details

Need Assistance?

Awards & Recognition

Clari Copilot Ratings

86 Likeliness to Recommend

92 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Clari Copilot?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Clari Copilot Reviews

Nicole P.

Great Tool for Learning

Likeliness to Recommend

Pros

Primo G.

Easy to use, and data and analytics are great.

Likeliness to Recommend

Pros

Saadat C.

Decent product

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

Dashboards and Reporting

Manager Annotation and Feedback

Pipeline Visibility

Call Analytics

Artificial Intelligence Engine

Audio Transcription

Application Integration

Conversation Coaching

Role-Based Access

Mobile Support

Vendor Capability Ratings

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of Customization

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features