Cisco Systems

Cisco Umbrella

Composite Score

8.9 /10

CX Score

9.2 /10

51 Reviews Write a Review

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What is Cisco Umbrella?

Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.

Company Details

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Awards & Recognition

Cisco Umbrella won the following awards in the Secure Access Service Edge category

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Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

6 Top Rated Capabilities

7 Top Rated Features

2023

Cisco Umbrella Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Umbrella.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Umbrella?

1% Negative

0% Neutral

99% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 86

Secure Web Gateway (SWG)

Enablement for Security Teams

Web Application and API Protection (WAAP)

Zero Trust

Viable Alternative VS Traditional MPLS

Network Sandboxes

Cloud Access Security Broker (CASB)

Firewall as a Service (FWaaS)

Remote Browser Isolation (RBI)

SD-WAN

Data Analytics / BI / AI

Vendor Capability Ratings

Average 85

Ease of Customization

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Security Service Edge

Score 8.9

View Cisco Umbrella in this category (opens in a new tab)

Cisco Umbrella Reviews

Jeet P.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

User Interface disappoints. However functionalit

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Mostly the client and vendor interaction. The way the handle the critical situation is one of the best I have ever witnessed

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

Navigation and User Interface

What recommendations would you give to someone considering this product?

User interface changes

Pros

Over Delivered
Fair
Generous Negotitation
Reliable

Cons

Less Efficient Service
Less Effective Service
Less Caring

Francisco P.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Cybersecurity: Strategic Choice

Likeliness to Recommend

9 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella's cloud-native architecture offers unparalleled scalability and performance, ensuring seamless protection across distributed networks. Its advanced machine learning capabilities enable proactive threat detection and efficient remediation, setting it apart from traditional security solutions.

What is your favorite aspect of this product?

The software's simple interface and central management console make it easy for IT teams to monitor and control security policies across the entire organization. Its seamless integration with existing infrastructure makes it simple to use.

What do you dislike most about this product?

While Cisco Umbrella is good at many things, its reporting could be better. More detailed and customizable reporting would provide deeper insight into network activities and security events, which would help with compliance and auditing.

What recommendations would you give to someone considering this product?

I've seen how Cisco Umbrella has helped our organization's cybersecurity. Its threat intelligence and filtering capabilities have helped us keep our data safe from cyber threats. The software's integration with our existing infrastructure has helped us move to a more secure and compliant environment. Umbrella's dashboard and real-time monitoring help our team make informed decisions and keep our business running smoothly. We're excited for more reporting capabilities, but Umbrella is already a great help.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Philip H.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Fortifying Our Mobile Frontier

Likeliness to Recommend

8 /10

What differentiates Cisco Umbrella from other similar products?

Cisco Umbrella is great at keeping users and locations safe. It's great that you can define security policies by identities, not locations. The Umbrella global backbone ensures consistent protection for internet activity.

What is your favorite aspect of this product?

Securing our mobile apps is crucial. Umbrella stops threats before they reach users by enforcing security at the DNS and IP layers. It can block bad sites before they reach users.

What do you dislike most about this product?

Umbrella's cloud-delivered model could add latency for mobile users in regions without global backbone peering points. Some apps need to be filtered on-site if they are very sensitive to latency.

What recommendations would you give to someone considering this product?

Today's employees demand seamless mobile access to digital products and services. But this makes our risk much bigger. Securing traditional office infrastructure is difficult enough. Mobile threats like risky WiFi, device compromises, and data leakage make it harder. Cisco Umbrella showed us a new way to provide security without affecting the mobile experience. Its smart proxy checks traffic for hidden threats, while dynamic filters block inappropriate content. Finally, we have the protection we need for our mobile-cloud transition.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cisco Umbrella

What is Cisco Umbrella?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Cisco Umbrella Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Cisco Umbrella?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Security Service Edge

Cisco Umbrella Reviews

Jeet P.

User Interface disappoints. However functionalit

Likeliness to Recommend

Pros

Cons

Francisco P.

Cybersecurity: Strategic Choice

Likeliness to Recommend

Pros

Philip H.

Fortifying Our Mobile Frontier

Likeliness to Recommend

Pros

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Feature Ratings

Secure Web Gateway (SWG)

Enablement for Security Teams

Web Application and API Protection (WAAP)

Zero Trust

Viable Alternative VS Traditional MPLS

Network Sandboxes

Cloud Access Security Broker (CASB)

Firewall as a Service (FWaaS)

Remote Browser Isolation (RBI)

SD-WAN

Data Analytics / BI / AI

Vendor Capability Ratings

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Breadth of Features

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Ease of Implementation

Quality of Features

Usability and Intuitiveness

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Ease of IT Administration

Ease of Data Integration

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