What is Chorus.ai?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus.ai?
Pros
- Respectful
- Acts with Integrity
- Trustworthy
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Application Integration
Custom Scorecard Templates
Dashboards, Analytics and Reporting
Coaching Records
Collaboration
Call Ingestion
Gamification
LMS Integration
Video Practice
AI Feedback
Coaching Notes
Vendor Capability Ratings
Ease of IT Administration
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
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Chorus.ai Reviews
Daniel B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Getting better
Likeliness to Recommend
What differentiates Chorus.ai from other similar products?
They are now part of the ZoomInfo ecosystem which adds a ton of value from a data and context perspective
What is your favorite aspect of this product?
being able to go back to calls and jot notes
What do you dislike most about this product?
transcribes incorrectly, but overall there isn't much i dislike
What recommendations would you give to someone considering this product?
negotiate, there are a lot of options and they aren't super different
Pros
- Trustworthy
- Effective Service
- Caring
- Respectful