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What is Catalyst?
Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
2
Since last award
85 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+64 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Catalyst?
Pros
- Security Protects
- Helps Innovate
- Continually Improving Product
- Trustworthy
Cons
- Less Generous
- Under Delivered
- Leverages Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account Health Tracking
Centralized Note Taking
CRM Integration
Onboarding Portal
Onboarding Workflow Management
Customer Scorecards
Surveys and Polling
Onboarding Collateral Management
Reporting and Analytics
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Breadth of Features
Business Value Created
Ease of Data Integration
Catalyst Reviews
L M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
Unique tool, very specific for CS
Likeliness to Recommend
What differentiates Catalyst from other similar products?
It's kind of unique, although most features can be found within Salesforce
What is your favorite aspect of this product?
Very easy to track clients and accounts
What do you dislike most about this product?
Sometimes its hard to find things
What recommendations would you give to someone considering this product?
I dont find it particularly necessary for my day to day - would rather use just Salesforce
Please tell us why you think this review should be flagged.
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Lucas M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Really useful tool for reporting & analytics
Likeliness to Recommend
What differentiates Catalyst from other similar products?
Haven't seen other products with similar characteristics, but it's certainly easier to customise than most of the CRMs I've used
What is your favorite aspect of this product?
Customisation
What do you dislike most about this product?
There are too many things happening at once - sometimes it makes it hard to focus on the essentials
What recommendations would you give to someone considering this product?
Give it a try!
Pros
- Caring
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
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Luke G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Easy to use, friendly UI
Likeliness to Recommend
What differentiates Catalyst from other similar products?
A great overall view of client base, but no real unique features I experienced
What is your favorite aspect of this product?
The health scores in one dashboard
What do you dislike most about this product?
Ability to sync to current Salesforce data
What recommendations would you give to someone considering this product?
A good tool for tracking customer heath and sharing notes and actions
Pros
- Helps Innovate
- Performance Enhancing
- Client's Interest First
- Continually Improving Product
Cons
- Under Delivered
- Leverages Incumbent Status
- Less Generous
Please tell us why you think this review should be flagged.
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