Top Catalyst Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Catalyst is a Customer Success Platform (CSP), that integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.
Common Features
Account Health Tracking | Onboarding Workflow Management | Onboarding Collateral Management | CRM Integration | Reporting and Analytics | Onboarding Portal | Customer Scorecards | Surveys and Polling | Centralized Note Taking
7.1
Composite
Score
+63
Emotional
Footprint
14
Reviews
Best Alternatives and Competitors to Catalyst
Compare how Catalyst stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Front
Front
8.9
Composite
Score
+95
Emotional
Footprint
28
Reviews
Reviews Say
Compared to Catalyst, Front is:
More Inspiring
More Reliable
More Transparent
Better at Integrating
More Respectful
More Innovative
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
HubSpot
HubSpot Service Hub
8.8
Composite
Score
+94
Emotional
Footprint
29
Reviews
Reviews Say
Compared to Catalyst, HubSpot Service Hub is:
More Transparent
More Inspiring
More Respectful
More Efficient
More Reliable
Better at Integrating
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Intercom
Intercom
8.6
Composite
Score
+86
Emotional
Footprint
35
Reviews
Reviews Say
Compared to Catalyst, Intercom is:
More Inspiring
More Transparent
More Reliable
More Caring
More Innovative
More Respectful
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Totango, Inc
Totango
7.8
Composite
Score
+89
Emotional
Footprint
16
Reviews
Reviews Say
Compared to Catalyst, Totango is:
More Transparent
More Inspiring
More Respectful
More Caring
More Efficient
More Reliable
Totango enables you to reduce churn, grow revenue, drive adoption, and scale your customer success. Totango is the customer success solution designed to help your team achieve their goals. Our customer data platform actively monitors all customer health signals and proactively engage at scale, resulting in focused, proactive customer success teams, increased productivity, and a lower churn rate.
ClientSuccess
ClientSuccess
7.8
Composite
Score
+96
Emotional
Footprint
12
Reviews
Reviews Say
Compared to Catalyst, ClientSuccess is:
More Transparent
More Inspiring
More Caring
More Efficient
More Innovative
More Reliable
ClientSuccess is customer success software that helps you build relationships that last. The platform helps SaaS companies manage customers, reduce churn & maximize revenue.
Planhat
Planhat
7.4
Composite
Score
+81
Emotional
Footprint
18
Reviews
Reviews Say
Compared to Catalyst, Planhat is:
More Transparent
More Respectful
More Efficient
More Caring
More Reliable
Harder to Use
Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat combines an elegant user experience with powerful enterprise architecture to offer simple solutions to complex business problems. From customer success to sales to marketing to product to finance, Planhat helps you help your customers achieve their goals.
Custify
Custify
7.2
Composite
Score
+87
Emotional
Footprint
19
Reviews
Reviews Say
Compared to Catalyst, Custify is:
More Transparent
More Inspiring
More Efficient
More Reliable
More Respectful
Harder to Customize
Custify is a Customer Success Platform engineered for B2B SaaS companies. The platform centralizes data from multiple systems into an intuitive dashboard, highlighting key KPIs and customer health scores. From flagging at-risk accounts to automating workflows, Custify enables you to proactively manage customer relationships, reduce churn, and maximize lifetime value. Designed for scalability, it's a dynamic solution that evolves with your business needs, freeing your Customer Success Managers to focus on high-impact, strategic activities.
YNOT Partners INC.
UserGuiding
7.1
Composite
Score
+73
Emotional
Footprint
10
Reviews
Reviews Say
Compared to Catalyst, UserGuiding is:
More Transparent
More Respectful
Easier to Implement
More Reliable
Less Inspiring
Less Innovative
UserGuiding improves product adoption rates through 'no coding needed' interactive user onboarding flows. With this simple lightweight tool, just about anyone can quickly create step-by-step product walkthroughs on-screen. UserGuiding comes with great analytics as well to track the performance of walkthroughs, tours, tutorial popups, and more to help create personalized experiences.
ChurnZero
ChurnZero
7.1
Composite
Score
+73
Emotional
Footprint
14
Reviews
Reviews Say
Compared to Catalyst, ChurnZero is:
More Transparent
More Respectful
More Efficient
Worse at Training
Less Innovative
Harder to Use
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
Gainsight
Gainsight Customer Success
7.0
Composite
Score
+76
Emotional
Footprint
18
Reviews
Reviews Say
Compared to Catalyst, Gainsight Customer Success is:
More Respectful
More Transparent
More Inspiring
More Reliable
Harder to Use
Worse at Support
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.