Capsifi Customer Reviews 2025 | SoftwareReviews

Capsifi

Composite Score

8.0 /10

CX Score

8.5 /10

40 Reviews Write a Review

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What is Capsifi?

Capsifi (formerly Capsifi Jalapeno) aligns organisational teams around a common understanding of how business functions are supported by your technology portfolio, and manage the lifecycle of your digital assets with Capsifi’s enterprise architecture operating model. The digital operating model platform, Jalapeno, supports architects in planning and managing business model innovation and transformation from conception through to execution.

Company Details

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Awards & Recognition

Capsifi won the following awards in the Enterprise Architecture category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

1 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Product Impact
Conflict Resolution

2022

Capsifi Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Capsifi.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 91%
Conflict Resolution:: 99%
Strategy & Innovation:: 89%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Capsifi?

3% Negative

3% Neutral

94% Positive

Pros

Trustworthy
Client Friendly Policies
Fair
Altruistic

Feature Ratings

Average 72

Repository Management

Collaboration

Process Architecture

Analytics and Reporting

Performance Management

Risk and Fraud Assessment

Data Visualization GIS

Project Management

Document Management

Software Distribution

PCI and EMV Compatible

Vendor Capability Ratings

Average 79

Vendor Support

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Capsifi Reviews

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Excellent IT Architecture Tool

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Enables Productivity
Continually Improving Product
Reliable

Conner F.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Top of line meta model and visualizations

Likeliness to Recommend

10 /10

What differentiates Capsifi from other similar products?

Visualization is unmatched by competitors

What is your favorite aspect of this product?

The ability to slice and dice the business from any and all perspectives

What do you dislike most about this product?

Usability is cumbersome in some areas, missed opportunities to inherent certain properties that would make product easier to use

What recommendations would you give to someone considering this product?

Relationship inheritance along class family lines. Potentially add option to scale meta model relationships with maturity (start with a simplified metamodel in a "crawl" phase to give immediate value, transition to medium complexity model for "walk", full relationships for "run")

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Krishan J.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Innovative and revolutionary product!

Likeliness to Recommend

10 /10

What differentiates Capsifi from other similar products?

Full visibility from business strategy, to value creation, customer experience, business architecture, and implementation roadmaps.

What is your favorite aspect of this product?

Strategy modelling, business architecture and service blueprinting - overlaying these perspectives.

What do you dislike most about this product?

The user interface could be more intuitive

What recommendations would you give to someone considering this product?

It’s great way to make sure your business and operating model can be updated and used in real-time, rather than static information that’s updated once a year and lives in a document on the shelf.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Capsifi

What is Capsifi?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Capsifi Ratings

87 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Capsifi?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Repository Management Includes storage, access control, and locking of files.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Architecture Includes business process, policy, procedure, and project reviews.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Risk and Fraud Assessment Includes the ability to document, mitigate, and respond to project risk conditions across the portfolio and detect instances of potential fraudulent claims.

Data Visualization GIS Thematic visualization with the ability to change views, including color, pattern/icon, dot-density, chart, scaled-symbol, and 3D prism themes

Project Management Includes support for elements of individual project management such as phase, task, resource, duration and budget, with Gantt and WBS views.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Software Distribution Includes electronic data interchange, document management, and financial reporting and analysis.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Capsifi Reviews

Excellent IT Architecture Tool

Likeliness to Recommend

Pros

Conner F.

Top of line meta model and visualizations

Likeliness to Recommend

Pros

Krishan J.

Innovative and revolutionary product!

Likeliness to Recommend

Pros

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Feature Ratings

Repository Management

Collaboration

Process Architecture

Analytics and Reporting

Performance Management

Risk and Fraud Assessment

Data Visualization GIS

Project Management

Document Management

Software Distribution

PCI and EMV Compatible

Vendor Capability Ratings

Vendor Support

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of Data Integration

Usability and Intuitiveness