What is Buffer?
A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
91 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Buffer?
Pros
- Efficient Service
- Trustworthy
- Saves Time
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Outbound
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Social Post Archival
Dashboards and Visualization
Social Asset Management
Social Response Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Buffer Reviews
Maikol T.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2020
Buffer is the perfect automation
Likeliness to Recommend
What differentiates Buffer from other similar products?
Many other similar sites tend to show deceptive offers something that Buffer does not do, because an offer that makes an offer that is real, I also realized that when automating it complies with publishing at the exact time indicated, while there are others that give error and one ends up losing the publication scheduled at the time
What is your favorite aspect of this product?
What I love about Buffer is that I can trust my social networks with my eyes closed, especially for safety and for the good work it offers, the platform is very fast, stable and the design quite beautiful, also the support responds quickly and excellent quality. It is also one of the most used services among the competition that is dedicated to the same as Buffer
What do you dislike most about this product?
I don't like it is the cost to access certain features, I find it a bit expensive. But it still does not mean that it is not a good service, that it can really cost a little more. Sometimes the website tends to hang but refreshing the tab solves it.
What recommendations would you give to someone considering this product?
If you need to organize a social network efficiently, fairly and with enough professionalism you must use Buffer, learning to use this platform is quite interesting and very practical, in these times that everything is online, using this platform is almost mandatory to undertake some business or something similar.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Radcliffe B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2020
Social media automation has never been easier
Likeliness to Recommend
What differentiates Buffer from other similar products?
The big difference from Buffer and other services is that other similar services are very expensive and often slow, or give errors when scheduling a publication or when it is published, it can give an error.
What is your favorite aspect of this product?
What I like the most about Buffer is its simplicity of use, very easy, very intuitive, simple website, visually pleasing, and stable enough to trust our social networks and leave several previously scheduled publications. It has never happened to me that it is not published at the right time, it is always very reliable
What do you dislike most about this product?
What I like the least is the cost of their medium and high plans. It seems a bit high to me, although if we compare quality and price, I would pay it but it would be on the line. We also have that we are limited in publications, but it is something that has a solution so far and it is paying for membership.
What recommendations would you give to someone considering this product?
I could recommend to people who want to publish in bulk, upgrade to a paid membership so that they do not have limitation problems, and thus be able to publish at the time they want in amounts they want. You can connect many social networks, such as LinkedIn, Twitter, Instagram, Facebook and many others, but only name the most important ones in my opinion.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Emanuele C.
- Role: C-Level
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2020
Very good social tool
Likeliness to Recommend
What differentiates Buffer from other similar products?
Facebook group posting lacks
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
Licensing per month costs
What recommendations would you give to someone considering this product?
It's very nice, but first try it with the free version
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Saves Time
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Less Generous
