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Brevo Logo
Brevo

Brevo

Composite Score
8.9 /10
CX Score
9.1 /10
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In Partnership With SelectHub

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Category
Brevo
8.9 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the Email Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Includes Product Enhancements
  • Trustworthy
  • Transparent

Feature Ratings

Average 84

Email Delivery

92

Sales Intelligence & Conversion Rates

87

Contact Database

87

SPAM Compliance

86

Segmentation

86

Campaign Management

86

Basic Reporting and Analytics

86

Content Authoring

83

Mobile Optimized

82

Text Messaging

82

A/B Testing

82

Vendor Capability Ratings

Average 83

Business Value Created

89

Ease of Implementation

85

Ease of IT Administration

85

Breadth of Features

84

Ease of Data Integration

83

Usability and Intuitiveness

83

Vendor Support

83

Availability and Quality of Training

83

Quality of Features

82

Product Strategy and Rate of Improvement

82

Ease of Customization

80

Brevo Reviews

Marianne M.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2021

Affordable and easy to use!

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Its cost: Sendinblue is really affordable and includes a lot of features at a really reasonable price! It’s ideal for small businesses like my company.

What is your favorite aspect of this product?

This software is really easy to use, even when you are not used to these kinds of softwares. And when you have a question or any kind of issue with it, their team is helpful, nice and reactive!

What do you dislike most about this product?

It can sometimes be a little bit slow when you are in the « drag and drop » area of a new emailing campaign.

What recommendations would you give to someone considering this product?

If you are a small or medium company, you should definitively try Sendinblue for your emailing campaigns!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jay .

  • Role: Consultant
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2021

Amazing Team and Great Marketing Tool

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Sendinblue Tech team works really well. We used the product for email campaign to notifying our customer about our business. We used so many tool before that but what sendinblue makes different that there team who support you at every aspects of installation this tool that is too easy to setup.

What is your favorite aspect of this product?

Email campaigning works really well for us that help us to reach 7% increases in our business. Email read analytics also helpfull to understand about email read to open rate.

What do you dislike most about this product?

Nothing at all. Its work really well at all the aspects works from email campaign to analytics of tool

What recommendations would you give to someone considering this product?

If you are looking like this product then I would diffinetly recommend you to go for the sensiblue. There team works really well and very supportive to setup your requirements at every aspects.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Bala K.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

A decent email tool for small companies

Likeliness to Recommend

6 /10

What differentiates Brevo from other similar products?

I don't think Sendinblue has a good differentiator. But hope they will improve it in the future.

What is your favorite aspect of this product?

They are very strict about the contacts we upload. They manually ensure we upload only "double-opt-in" contacts. So delivery rate should be quite high

What do you dislike most about this product?

1) not very intuitive 2) very limited functionalities 3) we have to prove all the contacts we uploaded are double-opted to the support team. Turn around team is usually high

What recommendations would you give to someone considering this product?

Get this only if you are very tight on budget or have a small customer base. There are plenty of better alternatives.

Pros

  • Efficient Service
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Reliable
  • Under Delivered
  • Less Productive

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