In Partnership With SelectHub
What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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In Partnership With SelectHub
Brevo Ratings
Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
92 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Respectful
- Includes Product Enhancements
- Trustworthy
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Sales Intelligence & Conversion Rates
Contact Database
SPAM Compliance
Segmentation
Campaign Management
Basic Reporting and Analytics
Content Authoring
Mobile Optimized
Text Messaging
A/B Testing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Vendor Support
Usability and Intuitiveness
Availability and Quality of Training
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
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Brevo Reviews
Alexander H.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Highlight your potential, boost your business
Likeliness to Recommend
What differentiates Brevo from other similar products?
Communicate and grow with a single platform that gives you email, SMS, chat, landing pages, ads and more. Focus on the important things and put the rest on autopilot with marketing. Promote special and upcoming events through bulk SMS marketing campaigns sent to a list of contacts in your database. Just write your message, choose a list and schedule it to be sent on the date you want. Send the most important or urgent messages directly to your customers' cell phones. Set up transactional SMS for order confirmations, shipping updates and much more through our API, marketing automation.
What is your favorite aspect of this product?
Create personalized messages. Personalize SMS messages by dynamically segmenting and adding individual contact attributes, such as first or last name, company name or other information you have about your contacts. Track the performance of your SMS campaigns with key marketing metrics to see what's working and what can be improved. Detect real-time problems in transactional SMS messages using deliverability reports and real-time interaction statistics.
What do you dislike most about this product?
User cannot open a link to a contact from search results in a new tab because it is a JavaScript button, not a link, which means navigation is much slower. Support for resellers, the fee email does not indicate that it is a white account.
What recommendations would you give to someone considering this product?
Improve the design, interaction and deliverability of your transactional messages. Simple and flexible configuration. It is very easy to connect your Gmail, Yahoo and Outlook email accounts to Inbox. You can also connect other email clients of your choice or any custom email address that uses your domain with our IMAP configuration. Show ads to your website visitors as they browse other sites and remind them why you are the best solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Please tell us why you think this review should be flagged.
Frank B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
Easy to use, fantastic product
Likeliness to Recommend
What differentiates Brevo from other similar products?
The ease of use of this product is amazing, I have used several other solutions in the market for over 10 years and have never been more satisfied with a product than SendinBlue. The ability to bring in your contact list, with a few simple clicks, is differently a time saver. You can create and design your own emails without having to take a class or training. If you need to, many YouTube how-to's are available. You can also easily import predefined or business partner-designed email campaigns to be used. Also having the ability to make changes to these campaigns quickly and effectively.
What is your favorite aspect of this product?
The entire product suite is excellent, but the reporting and analytics are second to none. We use a lot of drip campaigns, over a three to five-week period. The centralized ability to review and see how your emails are reaching customers or clients is critical to my business. Another feature is that we can segment these emails to do a follow-up email with the clients to set up a more in-depth view of what we are looking to sell or follow up with.
What do you dislike most about this product?
I have no negative feedback about the Sendinblue solution.
What recommendations would you give to someone considering this product?
This is a product that you will be very happy with. Those of you who have used other products in the past will be amazed at how easy this product is to work with. I would recommend this product to a one-person company and up. The return on your investment both time and money, quickly materialize when working with SendinBlue. Highly Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Betania M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2022
Take control of your business
Likeliness to Recommend
What differentiates Brevo from other similar products?
Boost your business with an all-in-one marketing and sales solution. It includes everything you need to grow, convert and sell. Communicate and grow with a single platform that offers email, SMS, chat, landing pages, ads and more. Focus on the important things and put the rest on autopilot with marketing automation.
What is your favorite aspect of this product?
Whatever your goal, we'll be there with support and resources available, 24 hours a day. Communicate more directly with customers to receive urgent messages or timely offers. You'll be able to connect immediately with your prospects and customers when they have a question while browsing your site.
What do you dislike most about this product?
The support team is not fully responsive to issues, with the email signup not working on mobile. User can't open a link to a contact from search results in a new tab because it's a JavaScript button, not a link.
What recommendations would you give to someone considering this product?
Save time and increase performance by automating your segmentation and marketing messages. Improve the design, interaction and deliverability of your transactional messages. Create a more focused visitor experience with dedicated pages for each of your campaigns. It's a small team, so always look for ways to simplify our daily work and save time. Obviously, having our contact lists, SMS and email in one platform is a big help.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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