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In Partnership With SelectHub
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What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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In Partnership With SelectHub
Brevo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Brevo.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
1
Since last award
92 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 94%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 92%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Respectful
- Trustworthy
- Transparent
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Sales Intelligence & Conversion Rates
Contact Database
SPAM Compliance
Segmentation
Basic Reporting and Analytics
Campaign Management
Text Messaging
Content Authoring
A/B Testing
Mobile Optimized
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
Ease of Customization
Also Featured in...
Brevo Reviews
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Shams A.
- Role: Sales Marketing
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Dec 2024
User friendly
Likeliness to Recommend
What differentiates Brevo from other similar products?
Brevo differentiates by offering everything one needs be it emails, SMS, CRM, and automation, all at one place, all at prices that work for enterprises of all sizes.
What is your favorite aspect of this product?
What I really like about Brevo is that how easy it makes everything. All the tools we need, from email to automation, are in one place & it's just simple and effective for businesses to use.
What do you dislike most about this product?
One downside of Brevo is that its more advanced features, like segmentation and reporting, can be a bit basic compared to some competitors.
What recommendations would you give to someone considering this product?
If someone is considering Brevo, I’d recommend starting with the free plan to get a feel for its features & take advantage of their integrations with other tools one might already use to make the most of the platform.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Martin T.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2024
Comprehensive platform for diverse marketing needs
Likeliness to Recommend
What differentiates Brevo from other similar products?
It is cost effective for business given that it charges based on emails sent rather than the contact list.
What is your favorite aspect of this product?
Customisable templates
What do you dislike most about this product?
Limited design flexibility
What recommendations would you give to someone considering this product?
Brevo is ideal for businesses with limited budgets and are looking up to scale up email campaigns
Pros
- Trustworthy
- Caring
- Saves Time
- Respectful
Please tell us why you think this review should be flagged.
Ajeet K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
A professional marketing automation tool
Likeliness to Recommend
What differentiates Brevo from other similar products?
At the same subscription, the tool offer a lot of service including live chat, email marketing, SMS and Whatsapp where other provides would charge independently, also Brevo has got good customer care team who responds faster to technical questions
What is your favorite aspect of this product?
It is easy to personalize messages for marketing within Brevo whether SMS, Email or on WhatsApp by using a name tag which automatically picks the name of the recipient and inserts in the tag placeholder as this shows professionalist and increases trust with our clients . Also Brevo is cheap and easy to implement and configure
What do you dislike most about this product?
You need to recharge the wallet for each service independently like SMS are charged independently, emails and WhatsApp marketing as well which makes Brevo to becomes more expensive in the long run
What recommendations would you give to someone considering this product?
Yes, I would recommend Brevo, it is easy, cheap and reliable to use
Pros
- Caring
- Respectful
- Fair
- Helps Innovate
Please tell us why you think this review should be flagged.
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