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Brevo Logo Award Winner Product Badge
Brevo

Brevo

Composite Score
8.9 /10
CX Score
9.1 /10
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In Partnership With SelectHub

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Category
Brevo
8.9 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

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Awards & Recognition

Brevo won the following awards in the Email Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

92 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
94%
Conflict Resolution:
94%
Strategy & Innovation:
92%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

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1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Includes Product Enhancements

Feature Ratings

Average 85

Email Delivery

90

Sales Intelligence & Conversion Rates

87

Contact Database

87

SPAM Compliance

86

Segmentation

86

Basic Reporting and Analytics

86

Campaign Management

85

Text Messaging

84

Content Authoring

84

A/B Testing

83

Mobile Optimized

83

Vendor Capability Ratings

Average 84

Business Value Created

89

Ease of IT Administration

86

Ease of Implementation

85

Availability and Quality of Training

84

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Data Integration

84

Vendor Support

83

Product Strategy and Rate of Improvement

83

Quality of Features

83

Ease of Customization

81

Brevo Reviews

Gina C.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2021

Intuitive marketing automation platform

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

They have a free version with unlimited contacts Automation of repetitive tasks Previewing of campaigns to ensure proper formatting

What is your favorite aspect of this product?

The drag-and-drop functionality Easy to build signups forms

What do you dislike most about this product?

Images larger than 4 MB can't be embedded in emails

What recommendations would you give to someone considering this product?

It provides extensive set of email marketing options to help in lead generation and building relationships with your customers

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sophie B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

CRM tool and email marketing

Likeliness to Recommend

8 /10

What differentiates Brevo from other similar products?

They offer excellent flexibility and multiple formats, templates are perfect and easy to change or update for current events or sales, it is also very intuitive and I was able to use it with very little previous investigation on how it works, your analysis and campaign reports allowed us and I make quick and accurate decisions about our content and take measures to grow our audience, it is also very easy to create emails with the drag and drop function and be able to create and store templates it makes it even better, this software is ideal for the emails.

What is your favorite aspect of this product?

I loved that it is easy to use and I became a functional user in a few hours, they also have the necessary tools and offer ease of use for any business need, it also has an excellent price of good volume and quality because it offers very good benefits. for your business at a very honest and affordable cost, it is an easy app to build on your domain and connects people through emails and offers a large storage space to keep many contacts in the same place.

What do you dislike most about this product?

The only issue is the loading speed and overall responsiveness, going from the home page to editing a campaign draft takes a long time to load.

What recommendations would you give to someone considering this product?

I recommend this tool over other bulk mailing tools because it allows quick import of contacts with automatic bounce checking.

Pros

  • Continually Improving Product
  • Reliable
  • Caring
  • Fair

Wendy A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Flexible Communication System.

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Sendingblue texting capability its my favorite.

What is your favorite aspect of this product?

Functionality of the tool features.

What do you dislike most about this product?

Nothing at all to underline, easy flexible software.

What recommendations would you give to someone considering this product?

I can recommend Sendinblue as a perfect solution with great communication capabilities which helps the company on easy communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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