Brevo Customer Reviews 2024

Brevo

Composite Score

8.9 /10

CX Score

9.1 /10

75 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Brevo won the following awards in the Email Marketing category

Filter By

4 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

4 Top Rated Features

2022

Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

91 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

1% Negative

5% Neutral

94% Positive

Pros

Respectful
Trustworthy
Transparent
Includes Product Enhancements

Feature Ratings

Average 84

Email Delivery

Sales Intelligence & Conversion Rates

Contact Database

Segmentation

SPAM Compliance

Basic Reporting and Analytics

Campaign Management

Text Messaging

Content Authoring

Mobile Optimized

A/B Testing

Vendor Capability Ratings

Average 83

Business Value Created

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Marketing Automation - B2B

Score 8.9

View Brevo in this category (opens in a new tab)

SMS Marketing

Score 8.8

View Brevo in this category (opens in a new tab)

Brevo Reviews

Malone L.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Swiss Army Knife of Email Marketing: Brevo

Likeliness to Recommend

8 /10

What differentiates Brevo from other similar products?

SMS marketing integration paired with email campaigns. This dual-channel capability allows for creative customer engagement strategies, like following up an abandoned cart email with a personalized SMS reminder

What is your favorite aspect of this product?

I once created a drip campaign to nurture leads from a webinar. With Brevo, I easily set up personalized email sequences triggered by user behavior, such as link clicks or form submissions, which significantly boosted engagement.

What do you dislike most about this product?

While the drag-and-drop editor is functional, it sometimes feels a bit restrictive, especially when I want more advanced styling options

What recommendations would you give to someone considering this product?

Start small—explore the automation features with simple campaigns before scaling up to more complex workflows. It’ll save you the overwhelm of trying to do too much at once.

Pros

Continually Improving Product
Transparent
Reliable
Trustworthy

Ravi B.

Role: Vendor Management
Industry: Engineering
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Dec 2024

Efficient and adaptable.

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Brevo excels with its user friendly interface, robust email automation features, and exceptional scalability for business of all sizes, making it stand out from competitors.

What is your favorite aspect of this product?

The intuitive drag and drop editor simplifies email creation, while the advanced analytics offer deep insights into campaign performanc.

What do you dislike most about this product?

Occasionally delays in customer support responses can be frustrating, especially when immediate assistance is needed.

What recommendations would you give to someone considering this product?

Focus on leveraging brevos automation tools to streamline campaigns, but ensure you explore its features during the trial to fit your needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shams A.

Role: Sales Marketing
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

User friendly

Likeliness to Recommend

9 /10

What differentiates Brevo from other similar products?

Brevo differentiates by offering everything one needs be it emails, SMS, CRM, and automation, all at one place, all at prices that work for enterprises of all sizes.

What is your favorite aspect of this product?

What I really like about Brevo is that how easy it makes everything. All the tools we need, from email to automation, are in one place & it's just simple and effective for businesses to use.

What do you dislike most about this product?

One downside of Brevo is that its more advanced features, like segmentation and reporting, can be a bit basic compared to some competitors.

What recommendations would you give to someone considering this product?

If someone is considering Brevo, I’d recommend starting with the free plan to get a feel for its features & take advantage of their integrations with other tools one might already use to make the most of the platform.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Brevo

What is Brevo?

Company Details

Book a Free Demo Today!

Awards & Recognition

Brevo Ratings

91 Likeliness to Recommend

98 Plan to Renew

1 Since last award

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Brevo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Text Messaging The capability to send messages by SMS in addition to email.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Marketing Automation - B2B

SMS Marketing

Brevo Reviews

Malone L.

Swiss Army Knife of Email Marketing: Brevo

Likeliness to Recommend

Pros

Ravi B.

Efficient and adaptable.

Likeliness to Recommend

Pros

Shams A.

User friendly

Likeliness to Recommend

Pros

Most Popular Brevo Comparisons

Mailchimp

HubSpot Marketing Hub

ActiveCampaign

Constant Contact

Campaign Monitor by Marigold

Adobe Campaign

1
Since last award

Feature Ratings

Email Delivery

Sales Intelligence & Conversion Rates

Contact Database

Segmentation

SPAM Compliance

Basic Reporting and Analytics

Campaign Management

Text Messaging

Content Authoring

Mobile Optimized

A/B Testing

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization