Box

Box ECM

Composite Score

7.7 /10

CX Score

8.1 /10

37 Reviews Write a Review

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What is Box ECM?

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.

Company Details

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Awards & Recognition

Box ECM won the following awards in the Enterprise Content Management - Midmarket category

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4 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

0 Top Rated Features

2023

Box ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 93%
Conflict Resolution:: 97%
Strategy & Innovation:: 93%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box ECM?

10% Negative

3% Neutral

87% Positive

Pros

Reliable
Efficient Service
Effective Service
Respectful

Feature Ratings

Average 83

File Conversion

ECM Document Management

Workflow Process Automation

Capture Channels

File Approvals Esignatures

Collaboration

Search

Metadata Management

Access Permissions Management

Ediscovery Audit Trail

Mobile

Vendor Capability Ratings

Average 86

Ease of Implementation

Quality of Features

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Box ECM Reviews

Sheila K.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Box is great if you are a small organization

Likeliness to Recommend

6 /10

What differentiates Box ECM from other similar products?

Its easy to use.

What is your favorite aspect of this product?

Its easy to use

What do you dislike most about this product?

It's not robust enough if you grow

What recommendations would you give to someone considering this product?

Get the free version until you grow. Then consider larger document management systems

Pros

Trustworthy
Client Friendly Policies
Altruistic
Acts with Integrity

Cons

Commodity Features

Eliezer F.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Centralized content and Robust security with BOX

Likeliness to Recommend

10 /10

What differentiates Box ECM from other similar products?

Box ECM keeps all our data secure and centralizes it on a single repository. Also, it simplifies collaboration and ensures that all teams are on the same page. Box ECM is a cloud-native platform that enables collaboration from anywhere , anytime , on any device and the file type of our choice. It is also affordable and reliable. We can work more efficiently with the automated workflow system that it offers. It is easy to use and allows sharing of large files across various devices. The learning curve is low and users adapt quickly to using it. I highly recommend it for use.

What is your favorite aspect of this product?

Box ECM has played a big part in giving a smooth path towards data collection and storage. Previously teams in our company were using disparate repositories and we lacked a uniform way of managing our data, After implementing Box ECM , data is stored in one single repository allowing easy access of data from all our teams. We can archive data and exchange information fast and easily. Also, the migration to Box was quite straightforward. It has just made content management simpler for us and secure. A simplified security environment with complete privacy control is what we have benefited from using Boc ECM.

What do you dislike most about this product?

We work with high-resolution images and i would love to see the preview of the thumbnail adjusted.

What recommendations would you give to someone considering this product?

Box ECM is a great product and i mostly prefer it over other similar programs. It is best for companies that are aiming to secure clients' data as the tool will keep the process running smoothly and efficiently.

Pros

Continually Improving Product
Effective Service
Helps Innovate
Reliable

Ashwin G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

A great file collaboration solution

Likeliness to Recommend

8 /10

What differentiates Box ECM from other similar products?

It has a very good user help and clean UI.

What is your favorite aspect of this product?

It allows for collaborative documentation reviews and approvals. Access management and setting permissions is also exceptional.

What do you dislike most about this product?

There is a delay most of the times in receiving email alerts.

What recommendations would you give to someone considering this product?

Box is an excellent collaboration solution to get your documents reviewed by multiple stakeholders.

Pros

Respectful
Fair
Altruistic
Helps Innovate

Box ECM

What is Box ECM?

Company Details

Book a Free Demo Today!

Awards & Recognition

Box ECM Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box ECM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Capture Channels Variety of ways a file can be ingested into the ECM system

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Search The system can search an entire body of a document for a keyword or phrase.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Box ECM Reviews

Sheila K.

Box is great if you are a small organization

Likeliness to Recommend

Pros

Cons

Eliezer F.

Centralized content and Robust security with BOX

Likeliness to Recommend

Pros

Ashwin G.

A great file collaboration solution

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

Feature Ratings

File Conversion

ECM Document Management

Workflow Process Automation

Capture Channels

File Approvals Esignatures

Collaboration

Search

Metadata Management

Access Permissions Management

Ediscovery Audit Trail

Mobile

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization