Box

Box ECM

Composite Score

7.7 /10

CX Score

8.1 /10

37 Reviews Write a Review

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What is Box ECM?

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.

Company Details

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Awards & Recognition

Box ECM won the following awards in the Enterprise Content Management - Midmarket category

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4 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

0 Top Rated Features

2023

Box ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 93%
Conflict Resolution:: 97%
Strategy & Innovation:: 93%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box ECM?

10% Negative

3% Neutral

87% Positive

Pros

Reliable
Efficient Service
Effective Service
Respectful

Feature Ratings

Average 83

File Conversion

ECM Document Management

Workflow Process Automation

Capture Channels

File Approvals Esignatures

Collaboration

Search

Metadata Management

Access Permissions Management

Ediscovery Audit Trail

Mobile

Vendor Capability Ratings

Average 86

Ease of Implementation

Quality of Features

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Box ECM Reviews

Sarah K.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Effective Content Management With Box ECM

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

Box ECM is an all in one content management - it handles everything from file creation, co-editing, sharing, classofoo, signature, and retention. Not many software in it's class can handle all these

What is your favorite aspect of this product?

I like that Box ECM is very secure. The software is an all in one business content management software I like that it's cloud based and this ensures easy access Integration with other apps is easy

What do you dislike most about this product?

Box ECM is amazing and not problems using it

What recommendations would you give to someone considering this product?

Box ECM offers all a business needs and more for an ECM solution. It's affordable, secure, cloud based, and most importantly, an all in one content manager

Pros

Enables Productivity
Unique Features
Efficient Service
Caring

Kingaru M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

A Great Software For Content Management

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

Box ECM is a secure cloud platform that makes content creation, co-editing, and sharing easy. It also offers other important features such as content retention and e-signature functionalities.

What is your favorite aspect of this product?

I like the security features of Box ECM. The software is cloud based snd therefore scalable. I like that Box ECM can handle every aspect of content, from Content creation, sharing, co-edoy, retention, and e-signature. Its therefore true to say it's multi-purpose.

What do you dislike most about this product?

Zero complaints for the time I have interacted with Box ECM

What recommendations would you give to someone considering this product?

For effective content management, Box ECM is the real deal. It's secure, affordable,and offers great features that enhance content collaboration.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Lulu H.

Role: Human Resources
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

A Very Resourceful Content Management Software

Likeliness to Recommend

10 /10

What differentiates Box ECM from other similar products?

When it comes to managing Business content, Box ECM offers best features such security, file creation, file sharing, storage, and also ensures easy access. With Box ECM therefore, it is easy to work from anywhere. It basically enhances documents collaboration qs well.

What is your favorite aspect of this product?

I like that Box ECM offers best security to company documents and files. The software ensures easy access to files With Box ECM, content collaboration is a easy which is a plus.

What do you dislike most about this product?

No single regret using Box ECM. It is one of the best.

What recommendations would you give to someone considering this product?

For the best content management features, I recommend Box ECM. It is secure and makes documents creation, storage, access, and sharing easy. It is very secure too.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Box ECM

What is Box ECM?

Company Details

Book a Free Demo Today!

Awards & Recognition

Box ECM Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box ECM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Capture Channels Variety of ways a file can be ingested into the ECM system

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Search The system can search an entire body of a document for a keyword or phrase.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Box ECM Reviews

Sarah K.

Effective Content Management With Box ECM

Likeliness to Recommend

Pros

Kingaru M.

A Great Software For Content Management

Likeliness to Recommend

Pros

Lulu H.

A Very Resourceful Content Management Software

Likeliness to Recommend

Pros

1
Since last award

1
Since last award

Feature Ratings

File Conversion

ECM Document Management

Workflow Process Automation

Capture Channels

File Approvals Esignatures

Collaboration

Search

Metadata Management

Access Permissions Management

Ediscovery Audit Trail

Mobile

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization