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Box ECM Logo
Box

Box ECM

Composite Score
7.7 /10
CX Score
8.1 /10
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Category
Box ECM
7.7 /10

What is Box ECM?

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read the analyst reports and find out how Box customers achieve a 332% ROI, visit box.com/resources.

Company Details

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Awards & Recognition

Box ECM won the following awards in the Enterprise Content Management - Midmarket category

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Box ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box ECM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
96%
Negotiation and Contract:
93%
Conflict Resolution:
97%
Strategy & Innovation:
93%
Service Experience:
99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box ECM?

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10% Negative
3% Neutral
87% Positive

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful

Feature Ratings

Average 83

File Conversion

89

ECM Document Management

88

Workflow Process Automation

87

Capture Channels

86

File Approvals Esignatures

86

Collaboration

85

Search

84

Metadata Management

84

Access Permissions Management

83

Ediscovery Audit Trail

83

Mobile

80

Vendor Capability Ratings

Average 86

Ease of Implementation

90

Quality of Features

89

Business Value Created

88

Availability and Quality of Training

88

Breadth of Features

87

Usability and Intuitiveness

87

Ease of IT Administration

87

Ease of Data Integration

86

Product Strategy and Rate of Improvement

85

Vendor Support

82

Ease of Customization

80

Box ECM Reviews

Kevin G.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent secure data storage service.

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

We've been using this service for many years to store client files that need to be accessible to staff deployed to various countries, and Box allows us to safely distribute these documents while eliminating the need for our own data servers. This program is installed on several devices because it is a straightforward, safe, and feature-rich cloud storage application. Sync across several devices with ease.

What is your favorite aspect of this product?

Box is a service that streamlines the way you work by integrating features that promote workflow collaboration and secure content management, all with an interface and security standards that foster trust in each of your processes, as well as a flexible interface and a variety of powerful features that assist in automating basic tasks and complex processes, leading to better workflows. It can transfer extremely effortlessly across other devices and backup all of the data on my smartphone.

What do you dislike most about this product?

Their payment plans are rigid and somewhat expensive; however, there are other services provided by the competition that provide more benefits at a lower cost than what Box does not provide, in addition to lacking online editing functionality because users externals are restricted to read-only privileges.

What recommendations would you give to someone considering this product?

A straightforward user interface with several functions and a seamless workflow. Once uploaded, files can be accessed even when not connected to the internet. In the case of businesses, the box has gone a long way. The service comprises not just safe file storage, but also workflow, data management, and, most importantly, compliance. Despite the fact that there are other solutions on the market that provide far more appealing alternatives.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Zari W.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Business Content Management Made Easy With Box ECM

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

Box ECM is not only good in business content management but also guarantees content security. It's affordable and easy to use too.

What is your favorite aspect of this product?

I like the security features of Box ECM Software offers amazing content management features It comes at a bargain

What do you dislike most about this product?

Box ECM hasn't failed us for the time we have been using it

What recommendations would you give to someone considering this product?

I recommend Box ECM for content management as it works well by offering best features. It's also affordable

Pros

  • Helps Innovate
  • Reliable
  • Inspires Innovation
  • Respectful

Kasisi M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Graduate Business Content Management Software

Likeliness to Recommend

9 /10

What differentiates Box ECM from other similar products?

Box ECM handles the entire content cycle really well. Everything from content creation, sharing, co-editing, classification, to e-signature, it offers al these and it comes at an affordable cost.

What is your favorite aspect of this product?

I like that Box ECM is affordable. The software supports all processes of content cycle. The software is seamless to use I like that Box ECM is cloud based and therefore scalable.

What do you dislike most about this product?

Box ECM is great and had never failed

What recommendations would you give to someone considering this product?

For business content management, I recommend Box ECM. It's affordable and offers tons of features. In addition, it's cloud based which means it's highly secure and scalable too.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Effective Service