BMC Software

BMC Helix Discovery

Composite Score

7.9 /10

CX Score

8.1 /10

42 Reviews Write a Review

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What is BMC Helix Discovery?

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

Company Details

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Awards & Recognition

BMC Helix Discovery won the following awards in the IT Asset Management - Enterprise category

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5 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

3 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Service Experience

2021

BMC Helix Discovery Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC Helix Discovery.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC Helix Discovery?

6% Negative

5% Neutral

89% Positive

Pros

Efficient Service
Respectful
Acts with Integrity
Trustworthy

Feature Ratings

Average 80

Integrated Discovery

Data Center Analytics

Analytics and Reporting

Software Recognition Library

Software Usage Metering

Advanced License Management

End to End Lifecycle Management

Data Import Export and Aggregation

Decentralized Management

Cloud License Management

Financial Analysis

Vendor Capability Ratings

Average 80

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training

BMC Helix Discovery Reviews

Vignesh S.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

"ONE OF THE BEST TOOL IN THE MARKET"

Likeliness to Recommend

6 /10

What differentiates BMC Helix Discovery from other similar products?

Ticketing system is very useful using helix, Status of each and every Incidents/Requests are clearcut and all easily understandable. the alerts of VMs/Servers are acurately sent via incident and emails triggering are also very accurate.

What is your favorite aspect of this product?

Dashboard and Ticketing queue view is eye catchy.

What do you dislike most about this product?

Learning the navigation of software for new commers is bit tedious.

What recommendations would you give to someone considering this product?

one of the best tool in the market if you get that in a good/discounted price.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Inspires Innovation

Cons

Wastes Time

Ankit G.

Role: Finance
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Steadfast Leader In ITSM Continues To Shine

Likeliness to Recommend

8 /10

What differentiates BMC Helix Discovery from other similar products?

We loved the way it is designed and easily integrated with other applications. Initially, we experienced many difficulties when using other tools wherein even a simple thing like Approving a request used to take a lot of time and patience. We need to open the application, log in and then check the pending requests for approval. But when we started using BMC remedy, the integration with PeopleSoft and MS Office made it easy to create and approve requests without even a need for us to open the web/application portal.

What is your favorite aspect of this product?

The service and support are overall excellent. Only for some products, it takes too long to have a solution or sometimes even an answer. The products are at some points average (Smart-IT) and some points compelling (Innovation Suite). Digital Workplace is also a solid product but has some weak points, and hopefully, by getting it into the Innovation Suite, it will be that strong, I wish, and I need it. We realized significant cost savings with up to 75% improvement in service and management efficiencies from automating daily employee tasks.

What do you dislike most about this product?

As a developer, you have not-so-good tools to debug like in a classic IDE. There are no breakpoints and no option to start at a specific point in the process. So, on the one hand, this graphical development gets you the power to create very quickly and have good progress. But on the other hand, it will be very frustrating when you are trying new things and have problems that you want to debug or fix. However, we value our continued collaboration with BMC and know they will address these issues. With BMC Helix, we can deliver exciting innovations throughout our company. We know we have one of the best solutions in the industry, which supports

What recommendations would you give to someone considering this product?

Finest tool in the market for IT service management.

Pros

Continually Improving Product
Caring
Performance Enhancing
Enables Productivity

Cons

Inhibits Innovation
Charges for Enhancements
Commodity Features

Mohit S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

One of the most powerful discovery & app mapping

Likeliness to Recommend

9 /10

What differentiates BMC Helix Discovery from other similar products?

Its ability to plug and play integration with another industry-leading tool where the data can bring more value. Helps to discover all attributes as servers, IPs all related details of servers as ports networks details etc. this is one solution for all the issues where you can compare data from different customers too

What is your favorite aspect of this product?

Quick discovery, ci relationship auto discovered. Quick setup. Used in projects during sales phases to discovered client environment for solution design.

What do you dislike most about this product?

Technical Support can be improved. Partner training and demo instances like Servicenow can be useful to evaluate features and demos.

What recommendations would you give to someone considering this product?

The tku updates on monthly basis does not fix critical issues such as getting the end of license and end of support information

Pros

Efficient Service
Respectful
Client Friendly Policies
Altruistic

Cons

Vendor's Interest First

BMC Helix Discovery

What is BMC Helix Discovery?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

BMC Helix Discovery Ratings

86 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love BMC Helix Discovery?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

BMC Helix Discovery Reviews

Vignesh S.

"ONE OF THE BEST TOOL IN THE MARKET"

Likeliness to Recommend

Pros

Cons

Ankit G.

Steadfast Leader In ITSM Continues To Shine

Likeliness to Recommend

Pros

Cons

Mohit S.

One of the most powerful discovery & app mapping

Likeliness to Recommend

Pros

Cons

1
Since last award

1
Since last award

Feature Ratings

Integrated Discovery

Data Center Analytics

Analytics and Reporting

Software Recognition Library

Software Usage Metering

Advanced License Management

End to End Lifecycle Management

Data Import Export and Aggregation

Decentralized Management

Cloud License Management

Financial Analysis

Vendor Capability Ratings

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Business Value Created

Ease of Customization

Vendor Support

Usability and Intuitiveness

Availability and Quality of Training