SoftwareReviews names Asset Management X, IBM Control Desk, CA Asset Portfolio Management, and BMC Helix Discovery as IT Asset Management - Enterprise Emotional Footprint Award Winners.
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional
response ratings from IT and business professionals. Using our Emotional Footprint methodology,
we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship
and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of
traditional “magical” components such as market presence and analyst opinion, which are
opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions
and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses
across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience,
Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done
across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Our IT asset management software can help you deliver proven ROI and control IT spending, enable regulatory and policy compliance and improve service delivery. We want you to get the most out of your IT assets while enabling “stock-on-hand-inventory” fulfillment.
8.3
CX Score
CX Score
+82
Net Emotional Footprint
Net Emotional Footprint
83
Value Index
VALUE INDEX
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IBM® Control Desk unified IT asset and service management software provides a common control center for managing business processes for both digital and physical assets. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.
8.3
CX Score
CX Score
+83
Net Emotional Footprint
Net Emotional Footprint
82
Value Index
VALUE INDEX
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BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.
8.1
CX Score
CX Score
+80
Net Emotional Footprint
Net Emotional Footprint
82
Value Index
VALUE INDEX
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Symantec Asset Management Suite enables organizations to take control, uncover savings, and ensure compliance of IT assets. With an accurate picture of assets throughout their lifecycle, IT can optimize investments, eliminate the purchase of unnecessary software, and avoid penalties and fines due to non-compliance.
7.6
CX Score
CX Score
+75
Net Emotional Footprint
Net Emotional Footprint
77
Value Index
VALUE INDEX
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The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.
7.6
CX Score
CX Score
+72
Net Emotional Footprint
Net Emotional Footprint
79
Value Index
VALUE INDEX
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ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
7.5
CX Score
CX Score
+70
Net Emotional Footprint
Net Emotional Footprint
80
Value Index
VALUE INDEX
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Gain complete visibility to maximize the performance and value of your hardware and software assets. There’s no more guesswork on where you stand with your effective license position (ELP). ITAM enables you to know what assets you have, where they are, how they’re used, and how they perform for better decision-making at any stage of an asset’s lifecycle.
7.5
CX Score
CX Score
+74
Net Emotional Footprint
Net Emotional Footprint
75
Value Index
VALUE INDEX
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Micro Focus ZENworks® Asset Management (formerly Novell® ZENworks Asset Management) integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data provides a complete view of your IT assets, ensuring license compliance and eliminating software overspending.
7.2
CX Score
CX Score
+69
Net Emotional Footprint
Net Emotional Footprint
75
Value Index
VALUE INDEX
Use regions/landmarks to skip ahead to chart and navigate between data series.
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