OpenText Corporation

ZENworks Asset Management

Composite Score

7.3 /10

CX Score

7.4 /10

36 Reviews Write a Review

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What is ZENworks Asset Management?

OpenText™ ZENworks Asset Management tracks software deployments and usage and maintains license compliance. It helps you understand costs and monitor all of your software contracts.

Company Details

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Awards & Recognition

ZENworks Asset Management won the following awards in the IT Asset Management - Enterprise category

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5 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

0 Top Rated Features

2022

ZENworks Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ZENworks Asset Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

2
Since last award

84 Plan to Renew

5
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ZENworks Asset Management?

1% Negative

21% Neutral

78% Positive

Pros

Respectful
Fair
Altruistic
Includes Product Enhancements

Cons

Under Delivered

Feature Ratings

Average 78

Software Usage Metering

Cloud License Management

Data Import Export and Aggregation

Analytics and Reporting

End to End Lifecycle Management

Integrated Discovery

Data Center Analytics

Decentralized Management

Software Recognition Library

Advanced License Management

Financial Analysis

Vendor Capability Ratings

Average 79

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Quality of Features

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

ZENworks Asset Management Reviews

Ragnar S.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Excellent product!

Likeliness to Recommend

10 /10

What differentiates ZENworks Asset Management from other similar products?

It has an excellent agent, good reports

What is your favorite aspect of this product?

The discovery agent

What do you dislike most about this product?

I don’t dislike anything

What recommendations would you give to someone considering this product?

In the past, some service providers installed ZAM as a black box solution where they installed it for you and you could try it out for free for 90 days. If it gave you value you could buy it and if not it was removed. This was a great deal and if you find someone doing this, you should do it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Comprehensive solution for IT asset management

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Michael B.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

I believe the product is behind the times.

Likeliness to Recommend

6 /10

What differentiates ZENworks Asset Management from other similar products?

Suited for eDirectory environments.

What is your favorite aspect of this product?

Central Management.

What do you dislike most about this product?

The directions of the underlying company.

What recommendations would you give to someone considering this product?

Do your research on Cloud Options.

Pros

Caring
Security Protects
Helps Innovate
Reliable

Cons

Under Delivered
Less Generous

ZENworks Asset Management

What is ZENworks Asset Management?

Company Details

Need Assistance?

Awards & Recognition

ZENworks Asset Management Ratings

80 Likeliness to Recommend

2 Since last award

84 Plan to Renew

5 Since last award

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love ZENworks Asset Management?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Software Usage Metering Includes out-of-the-box support for software usage tracking to identify heavily used or unused assets.

Cloud License Management Monitor and manage as-a-service solutions, including SaaS, IaaS, PaaS licensing, public and private cloud.

Data Import Export and Aggregation B2B connect for purchase and warranty records, integrations to business applications, ability to merge records where duplicated through multiple data sources.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

End to End Lifecycle Management Solution provides logical workflows and templates for managing the entire software lifecycle from procurement through to retirement.

Integrated Discovery Ability to accurately discover assets, possibly map dependencies, discover remote users, and gain access to usage data on workstations.

Data Center Analytics Information regarding capacity and challenges unique to datacenters, such as workload modelling, virtual licensing, and mapping virtual instances to hosts.

Decentralized Management Manage licenses across a geographically dispersed environment, including remote users, but with ability to centrally view and manage contracts.

Software Recognition Library Includes built-in software library to enhance recognition of installed packages.

Advanced License Management One or more specialized license types with extreme complexities such as SAP, Oracle, Mainframe, with a focus on accuracy and minimizing manual calculations.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

ZENworks Asset Management Reviews

Ragnar S.

Excellent product!

Likeliness to Recommend

Pros

Comprehensive solution for IT asset management

Likeliness to Recommend

Pros

Michael B.

I believe the product is behind the times.

Likeliness to Recommend

Pros

Cons

2
Since last award

5
Since last award

2
Since last award

Feature Ratings

Software Usage Metering

Cloud License Management

Data Import Export and Aggregation

Analytics and Reporting

End to End Lifecycle Management

Integrated Discovery

Data Center Analytics

Decentralized Management

Software Recognition Library

Advanced License Management

Financial Analysis

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Quality of Features

Vendor Support

Ease of Customization

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement