Blink Customer Reviews 2025 | SoftwareReviews

Blink

Composite Score

7.8 /10

CX Score

8.2 /10

27 Reviews Write a Review

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What is Blink?

The all-in-one information and communications solution. Blink’s intranet features are just one piece of a fully customizable mobile intranet dashboard designed to keep frontline employees in the know and fully engaged, so they can work smarter and be more productive. Personalized messaging feeds exist side by side with collaborative tools, updates, documents, and more.

Company Details

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Blink Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 87%
Conflict Resolution:: 93%
Strategy & Innovation:: 91%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Blink?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Performance Enhancing
Fair
Altruistic

Feature Ratings

Average 77

Emergency Notification

Rewards Recognition

Surveys and Polling

Employee Directory

Instant Messaging

Mobile

News Feeds, Alerts & Notifications

Newsletter Creation

Intranet

Pulse Surveys

Application Integration

Vendor Capability Ratings

Average 77

Ease of Implementation

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration

Blink Reviews

Sushmita S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

User-friendly frontline worker platform

Likeliness to Recommend

8 /10

What differentiates Blink from other similar products?

Blink really stands out with its focus on frontline workers and mobile-first approach. Unlike traditional employee platforms that feel built for desk workers, Blink truly understands the needs of deskless teams. The feed-style interface feels familiar like social media, making adoption much easier than clunky enterprise solutions.

What is your favorite aspect of this product?

The best part is definitely how intuitive it is for non-technical users. The social media-like interface means virtually no training is needed, and the engagement levels we've seen are much higher than with our previous solutions.

What do you dislike most about this product?

The analytics and reporting features could be more comprehensive. Sometimes it's difficult to track engagement metrics in detail, and the admin controls could be more granular. The desktop experience isn't quite as polished as the mobile version, which can be limiting for administrators.

What recommendations would you give to someone considering this product?

I'd recommend starting with a pilot group of frontline workers to test engagement. Focus on getting your communications strategy right before rolling out more complex features. It's particularly well-suited for organizations with large deskless workforces.

Pros

Helps Innovate
Enables Productivity
Effective Service
Caring

Anita K.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Good software for communication and cheaper

Likeliness to Recommend

10 /10

What differentiates Blink from other similar products?

It’s incredibly user-friendly and straightforward. Creating workflows is a breeze, and it facilitates seamless communication with both your team and external contacts. I appreciate the ability to have private conversations, which makes it more efficient and preferable compared to traditional tools like email

What is your favorite aspect of this product?

Blink provides us with an internal communication platform where supervisors can share information, and employees can also share pictures, posts, and more.

What do you dislike most about this product?

One area for improvement would be to manage the feed’s clutter. Initially, it can be overwhelming, and occasionally, the nature of the messages might be negative.

What recommendations would you give to someone considering this product?

I would like to recommend the solution because of the pricing

Pros

Performance Enhancing
Efficient Service
Effective Service
Caring

Dev T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Engage. Connect. Empower with Blink

Likeliness to Recommend

8 /10

What differentiates Blink from other similar products?

Easily accessible on mobile, ideal for front-line and remote teams, offering real-time communication in an all-in-one hub.

What is your favorite aspect of this product?

Its ease of use, mobile accessibility, and seamless communication features stand out.

What do you dislike most about this product?

Sometimes struggles with multiple image sharing or that historical chats disappear unless saved. But overall, it's very reliable and user-friendly.

What recommendations would you give to someone considering this product?

Highly recommend Blink to organisations with a large frontline or distributed workforce—especially those looking for a mobile-first platform to streamline internal communication, share updates in real time, and boost employee engagement.

Pros

Trustworthy
Saves Time
Fair
Transparent

Blink

What is Blink?

Company Details

Need Assistance?

Blink Ratings

86 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Blink?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Surveys and Polling Ability to survey employees and gather feedback.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Instant Messaging Real-time, text-based communication between two or more people

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Newsletter Creation Ability to create and distribute company newsletters to employees.

Intranet Private network that allows collaboration and storage of sensitive documents.

Pulse Surveys Create and distribute short surveys to measure employee engagement levels over time.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Blink Reviews

Sushmita S.

User-friendly frontline worker platform

Likeliness to Recommend

Pros

Anita K.

Good software for communication and cheaper

Likeliness to Recommend

Pros

Dev T.

Engage. Connect. Empower with Blink

Likeliness to Recommend

Pros

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Feature Ratings

Emergency Notification

Rewards Recognition

Surveys and Polling

Employee Directory

Instant Messaging

Mobile

News Feeds, Alerts & Notifications

Newsletter Creation

Intranet

Pulse Surveys

Application Integration

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Ease of Data Integration