Blink Logo
Blink Logo
Blink

Blink

Composite Score
7.2 /10
CX Score
7.6 /10
Category
Blink
7.2 /10

What is Blink?

The all-in-one information and communications solution. Blink’s intranet features are just one piece of a fully customizable mobile intranet dashboard designed to keep frontline employees in the know and fully engaged, so they can work smarter and be more productive. Personalized messaging feeds exist side by side with collaborative tools, updates, documents, and more.

Company Details


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Blink Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

92 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Blink?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Feature Ratings

Average 79

Newsletter Creation

84

News Feeds, Alerts & Notifications

81

Mobile

81

Single Sign-On (SSO)

81

Instant Messaging

79

Surveys and Polling

78

Emergency Notification

77

Intranet

77

Employee Directory

77

Rewards Recognition

76

Pulse Surveys

75

Vendor Capability Ratings

Average 78

Ease of IT Administration

85

Ease of Data Integration

82

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

79

Ease of Implementation

78

Business Value Created

78

Availability and Quality of Training

78

Quality of Features

77

Usability and Intuitiveness

74

Ease of Customization

71

Blink Reviews

Sushmita S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly frontline worker platform

Likeliness to Recommend

8 /10

What differentiates Blink from other similar products?

Blink really stands out with its focus on frontline workers and mobile-first approach. Unlike traditional employee platforms that feel built for desk workers, Blink truly understands the needs of deskless teams. The feed-style interface feels familiar like social media, making adoption much easier than clunky enterprise solutions.

What is your favorite aspect of this product?

The best part is definitely how intuitive it is for non-technical users. The social media-like interface means virtually no training is needed, and the engagement levels we've seen are much higher than with our previous solutions.

What do you dislike most about this product?

The analytics and reporting features could be more comprehensive. Sometimes it's difficult to track engagement metrics in detail, and the admin controls could be more granular. The desktop experience isn't quite as polished as the mobile version, which can be limiting for administrators.

What recommendations would you give to someone considering this product?

I'd recommend starting with a pilot group of frontline workers to test engagement. Focus on getting your communications strategy right before rolling out more complex features. It's particularly well-suited for organizations with large deskless workforces.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Caring

Anita K.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Good software for communication and cheaper

Likeliness to Recommend

10 /10

What differentiates Blink from other similar products?

It’s incredibly user-friendly and straightforward. Creating workflows is a breeze, and it facilitates seamless communication with both your team and external contacts. I appreciate the ability to have private conversations, which makes it more efficient and preferable compared to traditional tools like email

What is your favorite aspect of this product?

Blink provides us with an internal communication platform where supervisors can share information, and employees can also share pictures, posts, and more.

What do you dislike most about this product?

One area for improvement would be to manage the feed’s clutter. Initially, it can be overwhelming, and occasionally, the nature of the messages might be negative.

What recommendations would you give to someone considering this product?

I would like to recommend the solution because of the pricing

Pros

  • Performance Enhancing
  • Efficient Service
  • Effective Service
  • Caring

Julia S.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Mar 2023

Blink is easy to use tool.

Likeliness to Recommend

8 /10

What differentiates Blink from other similar products?

Communication with staff across different sites & outstations in the South West as well as other regions, as well as the ability for company-wide notices to be readily seen by staff working at multiple depots. We can swiftly and effectively notify staff of any issues on routes, preventing problems before they even arise. I like how simple the functionality is and how little IT is needed to update the public daily. Mobile-friendly and user-friendly. Every time we’ve had a problem, blink’s assistance has been excellent.

What is your favorite aspect of this product?

I like the social media-like user experience and that coworkers without business email addresses can access it on their smartphones. We have access to the most recent business news and can make responses and voice our opinions. (“like” button). The business makes good use of it at all levels to disseminate information about special offers, updates on business procedures, pension news, competitions, job vacancy ads, and company newsletters, among other things.

What do you dislike most about this product?

I can’t find anything wrong with it, it’s a very useful tool that has proven invaluable in the day-to-day management of the business. It allows me to easily communicate with people.

What recommendations would you give to someone considering this product?

Blink transformed communication between my team when we worked remotely. Not only can we effectively message each other in real-time in group chats, but the Hub is a great resource for our most important documents, forms, and payslips. This app has a great social media feel so it’s very easy to use. We love Blink!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service