BlackBerry Limited

BlackBerry AtHoc Alert

Composite Score

7.5 /10

CX Score

8.0 /10

5 Reviews Write a Review

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What is BlackBerry AtHoc Alert?

BlackBerry AtHoc provides a comprehensive crisis communication and mass notification solution that unifies all channels and devices, empowering organizations, people, and communities to communicate and collaborate during critical events. AtHoc is certified by Department of Homeland Security for its level of security. It has flexible deployment options that safeguards your important personal information and enables enterprise-level command and control across your widely dispersed enterprise.

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BlackBerry AtHoc Alert Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

98 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 94%
Conflict Resolution:: 100%
Strategy & Innovation:: 95%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BlackBerry AtHoc Alert?

0% Negative

9% Neutral

91% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 86

Conference Call Support

100

Location-Based Notification

100

Self-Service Contact Information Update

Sequential Processing

Distribution Lists

Scheduled Messaging

Weather Alert

Message Status Reporting

Single Sign-On (SSO)

Contact Information Encryption

Multi-Language Support

Vendor Capability Ratings

Average 85

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Vendor Support

BlackBerry AtHoc Alert Reviews

Abdul K.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Alerting and Messaging for Enterprises

Likeliness to Recommend

9 /10

What differentiates BlackBerry AtHoc Alert from other similar products?

- Ease of Implementation - Ease of integration with MS Teams - Ease of use by setting up SMS (No Carrier integration needed). Directly owned by BlackBerry AtHoc Alert service

What is your favorite aspect of this product?

- Integration with MS Teams and using WebHook for Slack

What do you dislike most about this product?

- User Interface

What recommendations would you give to someone considering this product?

If starting a journey for Enterprise messaging and alerting from scratch, consider a demo of the product before jumping into the product and doing everything independently or on your own

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

BlackBerry AtHoc Alert

What is BlackBerry AtHoc Alert?

Company Details

Need Assistance?

BlackBerry AtHoc Alert Ratings

84 Likeliness to Recommend

100 Plan to Renew

98 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love BlackBerry AtHoc Alert?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Conference Call Support Set up instant conference calls via the Emergency Mass Notification System (EMNS) solution.

Location-Based Notification Target alerts to specific regions or business locations.

Self-Service Contact Information Update Ability to allow individuals to update their contact information for notifications via self-service option.

Sequential Processing The ability to set alerts to be sent in a specific order to various audiences.

Distribution Lists Maintain a distribution list of contact information for notification recipients.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Weather Alert Receive notifications from subscribed weather alert providers.

Message Status Reporting Message receipt confirmation and message status tracking/reporting.

Single Sign-On (SSO) Link to organization’s enterprise login for authentication.

Contact Information Encryption Contact information is encrypted.

Multi-Language Support Send or translate alerts in multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

BlackBerry AtHoc Alert Reviews

Abdul K.

Alerting and Messaging for Enterprises

Likeliness to Recommend

Pros

Feature Ratings

Conference Call Support

Location-Based Notification

Self-Service Contact Information Update

Sequential Processing

Distribution Lists

Scheduled Messaging

Weather Alert

Message Status Reporting

Single Sign-On (SSO)

Contact Information Encryption

Multi-Language Support

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Vendor Support