Bitrix24
8.7 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

89 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
10% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 85

Task Management

89

Home Page

86

File Sharing Collaboration

86

Workflow & Approvals

85

Employee Directory

85

Reporting and Analytics

85

Instant Messaging

84

Integrations

84

End-User Workflow Customization

84

Document Management

83

News Feed

83

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Business Value Created

87

Breadth of Features

86

Quality of Features

86

Ease of Data Integration

86

Ease of Implementation

85

Availability and Quality of Training

83

Usability and Intuitiveness

78

Vendor Support

76

Ease of IT Administration

76

Ease of Customization

72

Bitrix24 Reviews

Michelle M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

An inspiring solution for all types of businesses.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Bitrix assists us in managing our lead generating pipeline as well as analyzing and projecting income from various business channels. It also aids in the automation of some lead creation procedures. Our biggest issue was keeping the program on track. Bitrix24 has fixed this major issue for us. Because a business's calendar is essential. It is quite tough to keep track of meetings and other schedules without a good solution.

What is your favorite aspect of this product?

The platform offers a wide range of services and solutions, from CRM to task management. We opted to incorporate Bitrix24 to address a shortcoming in MS Teams for Sprints. Bitrix24 makes life simpler for all teams by providing access to many fantastic tools, such as Kanban boards, which help individuals manage projects and tasks. We use it to handle our Kanban boards, marketing intelligence, mailing campaigns, donation agreements and CRM. The pricing is quite affordable; no other CRM software delivers as many functions at such a low cost, it is ideal for small groups.

What do you dislike most about this product?

I won't say I dislike anything about Bitrix24 since that would be a lie; rather, I would say that the documentation, while extensive, should be enhanced more. I would recommend joining and familiarizing yourself with the format of the Kanban board (Projects and Tasks) in Bitrix24 before implementing any integration, so you can decide if it is good for you or not. If you want something less complicated, you should choose an alternative.

What recommendations would you give to someone considering this product?

Investigate it before incorporating it into your team. Before you start using it alone, experiment a little. It is preferable to have a single platform that provides everything rather than five or more, as this keeps everything organized and trackable.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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