What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
2
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Multi-channel
Scheduled Availability
Learning and Adaptability
Personalized Service
Wayfinding
Application Programming Interface
Workflow Processing
Integration With CRM
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Quality of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
Also Featured in...
Birdeye Reviews
Christopher M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted May 2021
Excellent customer interaction platform
Likeliness to Recommend
What differentiates Birdeye from other similar products?
I have no background experience from similar products as Birdeye Interactions.
What is your favorite aspect of this product?
It ensures that we no loner miss messages from our customers. It offers great customer support that has enabled our customers to have more trust on our products and services.
What do you dislike most about this product?
I have not had any bad experience from the performance of this great product.
What recommendations would you give to someone considering this product?
For effective customer interactions and service delivery I highly recommend this product.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Jeremiah B.
- Role: Sales Marketing
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Apr 2021
Easy to use, fast to communicate!
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Integration with our CRM(ServiceTitan)
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Constant upsell
What recommendations would you give to someone considering this product?
Never know till you try
Pros
- Saves Time
- Caring
- Respectful
- Client Friendly Policies
Cons
- Less Generous
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Apr 2021
Fantastic Product!
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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