Birdeye Logo
Birdeye Logo
Birdeye

Birdeye

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Birdeye
8.3 /10

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details


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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative
4% Neutral
96% Positive

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Feature Ratings

Average 81

Multi-channel

85

Leads Generation

84

Scheduled Availability

83

Learning and Adaptability

83

Personalized Service

82

Application Programming Interface

82

Knowledgebase

80

Workflow Processing

80

Wayfinding

80

Integration With CRM

80

Natural Language Processing

79

Vendor Capability Ratings

Average 84

Availability and Quality of Training

87

Quality of Features

86

Vendor Support

86

Business Value Created

86

Usability and Intuitiveness

86

Ease of Implementation

85

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Breadth of Features

82

Ease of IT Administration

82

Birdeye Reviews

Terry P.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

The Solution for Chats and Communications

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Birdeye Messaging has made artificial engagement, allowing companies to easily converse an chat in case they have needs. Further, the conversations are effectively analyzed, making the inferences required more accurate and working.

What is your favorite aspect of this product?

Birdeye Messaging has the right inquest in matters speedy and successful communications, which allows worldwide rich. More so, Birdeye Messaging has categorized the communications needs, where the most sensitive ones are stored and preserved.

What do you dislike most about this product?

Birdeye Messaging has managed to make the appropriate communication stands, and proper analysis. Therefore, Birdeye Messaging has authenticated the conversations needs.

What recommendations would you give to someone considering this product?

Birdeye Messaging is the proper chat tool, that makes conversations more elaborate. Again, Birdeye Messaging has the appropriate intelligent solution that makes proper analytics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Garry M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Dedicated and Outstanding Virtual Engaging App

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Birdeye Interactions accepts and synthesis both text and calls input, which is the common way of communications. Moreover, Birdeye Interactions the development of an artificial intelligence feature in the program is a plus.

What is your favorite aspect of this product?

Birdeye Interactions processes even natural languages, and has a transcription which is accurate and always ready. Again, Birdeye Interactions has a lead generating tool, allowing the CRM to be operative in the company.

What do you dislike most about this product?

Birdeye Interactions has made us attain the right virtual engagement that we require, giving us a straight concept of texting, CRM, and even calls. More so, the reason for Birdeye Interactions is to create a straightforward way of discussion,. which it attains.

What recommendations would you give to someone considering this product?

Birdeye Interactions is the less dramatic program, in matters virtual communication and chats. The tool has a dream of swift discussion among people, more so clients, and instant messaging. Therefore, join the train and have the services from the tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mwangi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Best Tool For Customer Interactions

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Birdeye Interactions offers three main critical feature namely ability to live chat, texting, and send bulk messages. All these makes customer interactions easy.

What is your favorite aspect of this product?

I like that Birdeye Interactions is multipurpose. The software is cost effective and easy to use. The software offers some of the best virtual assistance feature

What do you dislike most about this product?

No regrets as Birdeye Interactions offers the best features

What recommendations would you give to someone considering this product?

For people considering Birdeye Interactions, I would encourage them to go ahead and deploy the software because it works well

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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