Birdeye Logo
Birdeye Logo
Birdeye

Birdeye

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Birdeye
8.3 /10

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details


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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative
4% Neutral
96% Positive

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Feature Ratings

Average 81

Multi-channel

85

Leads Generation

84

Scheduled Availability

83

Learning and Adaptability

83

Personalized Service

82

Application Programming Interface

82

Knowledgebase

80

Workflow Processing

80

Wayfinding

80

Integration With CRM

80

Natural Language Processing

79

Vendor Capability Ratings

Average 84

Availability and Quality of Training

87

Quality of Features

86

Vendor Support

86

Business Value Created

86

Usability and Intuitiveness

86

Ease of Implementation

85

Ease of Data Integration

83

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Breadth of Features

82

Ease of IT Administration

82

Birdeye Reviews

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Convenient product for a business to have!

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Saves Time
  • Includes Product Enhancements

Bridgette C.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use and has provided us with many leads.

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Pops up and people are more likely to message.

What is your favorite aspect of this product?

More leads.

What do you dislike most about this product?

Expensive and can be annoying

What recommendations would you give to someone considering this product?

Highly if trying to get more leads from website.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

David G.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

I love Birdeye

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Superior customer service

What is your favorite aspect of this product?

NPS and review tracking

What do you dislike most about this product?

N/A; I can't think of anything.

What recommendations would you give to someone considering this product?

Just go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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