What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBirdeye Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Birdeye.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Leads Generation
Scheduled Availability
Learning and Adaptability
Personalized Service
Application Programming Interface
Knowledgebase
Workflow Processing
Wayfinding
Integration With CRM
Natural Language Processing
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Ease of IT Administration
Also Featured in...
Birdeye Reviews
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Convenient product for a business to have!
Likeliness to Recommend
Pros
- Continually Improving Product
- Inspires Innovation
- Saves Time
- Includes Product Enhancements
Please tell us why you think this review should be flagged.
Bridgette C.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Feb 2022
Easy to use and has provided us with many leads.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Pops up and people are more likely to message.
What is your favorite aspect of this product?
More leads.
What do you dislike most about this product?
Expensive and can be annoying
What recommendations would you give to someone considering this product?
Highly if trying to get more leads from website.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
David G.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jan 2022
I love Birdeye
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Superior customer service
What is your favorite aspect of this product?
NPS and review tracking
What do you dislike most about this product?
N/A; I can't think of anything.
What recommendations would you give to someone considering this product?
Just go for it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.