Birdeye Logo
Birdeye Logo
Birdeye

Birdeye

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Birdeye
8.3 /10

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details


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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative
4% Neutral
96% Positive

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Feature Ratings

Average 81

Multi-channel

85

Scheduled Availability

85

Leads Generation

84

Learning and Adaptability

83

Personalized Service

83

Application Programming Interface

82

Workflow Processing

80

Wayfinding

80

Integration With CRM

80

Natural Language Processing

79

Knowledgebase

79

Vendor Capability Ratings

Average 85

Quality of Features

87

Vendor Support

87

Business Value Created

87

Usability and Intuitiveness

87

Availability and Quality of Training

85

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Breadth of Features

82

Ease of IT Administration

82

Birdeye Reviews

Maggie L.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Birdeye is easy to use, I totally recommend it"

Likeliness to Recommend

7 /10

What differentiates Birdeye from other similar products?

Though it's more expensive than competing software, this product stands out thanks to its intuitive interface and high quality customer support.

What is your favorite aspect of this product?

Like Birdeye a lot. With its user-friendliness and extensive management tools, it's a great choice for taking charge of a number of different social media profiles. It also provides automated reply and fill-in choices. This feature speeds up the process by responding to customers' feedback, questions, and comments.

What do you dislike most about this product?

The only thing that bothers me about this software is that it might be a bit pricey, but it's worth it because the program itself is outstanding.

What recommendations would you give to someone considering this product?

I would advise using Birdeye. With its user-friendliness and extensive management tools, it's a great choice for taking charge of a number of different social media profiles. It also provides automated reply and fill-in choices. This feature speeds up the process by responding to customers' feedback, questions, and comments.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Milan Q.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"I love Birdeye, use it you won't regret it."

Likeliness to Recommend

9 /10

What differentiates Birdeye from other similar products?

When compared to other programs, Birdeye stands out for its superior efficiency and user-friendly interface; yet, I find its rather high price to be a drawback.

What is your favorite aspect of this product?

Birdeye's platform is user-friendly and straightforward because it centralizes all of our branches into a unified database for managing information updates, member comments and questions, and review-based exposure and ranking boosts. To save time during my already jam-packed day, I don't have to log in separately to each of the company's branches because everything can be done on a single platform. Birdeye also added a way for our members to communicate with one another and with us by providing our locations with a number of text messages that arrive over the platform to our staff as messages, much like an email.

What do you dislike most about this product?

So far, we haven't run into any issues with the system or its employees that we don't like. We look forward to a prosperous and long relationship together.

What recommendations would you give to someone considering this product?

I highly recommend this program because everything I've experienced with it so far—from configuration to integration to technical support—has been first-rate. I'm thrilled by the system's efficiency.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Kurwagira M.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

An Effective and Multi-purpose Chatbot

Likeliness to Recommend

9 /10

What differentiates Birdeye from other similar products?

When it comes to customer messaging, Birdeye Messaging offers amazing features and capabilities. In addition, it offers live chat features and is a great solution for sending bulk messaging

What is your favorite aspect of this product?

I like that Birdeye Messaging is more than a chatbot. It also makes sending bulk messaging easy. It is an easy to use software It's resourceful and affordable too

What do you dislike most about this product?

I only have good experiences with Birdeye Messaging

What recommendations would you give to someone considering this product?

I recommend Birdeye Messaging as it's affordable and multi-purpose. It's great as a live chat and also makes SMS marketing easy thanks to it's bulk messaging capabilities

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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