Birdeye Logo
Birdeye Logo
Birdeye

Birdeye

8.3 /10
Category
Birdeye
8.3 /10

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details


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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

93 Likeliness to Recommend

2
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative
4% Neutral
96% Positive

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Feature Ratings

Average 82

Leads Generation

85

Multi-channel

85

Scheduled Availability

84

Learning and Adaptability

84

Personalized Service

83

Wayfinding

82

Application Programming Interface

82

Workflow Processing

81

Integration With CRM

80

Natural Language Processing

80

Knowledgebase

79

Vendor Capability Ratings

Average 86

Quality of Features

88

Vendor Support

88

Business Value Created

87

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of Data Integration

84

Breadth of Features

84

Ease of IT Administration

84

Ease of Customization

83

Birdeye Reviews

Milan Q.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"I love Birdeye, use it you won't regret it."

Likeliness to Recommend

9 /10

What differentiates Birdeye from other similar products?

When compared to other programs, Birdeye stands out for its superior efficiency and user-friendly interface; yet, I find its rather high price to be a drawback.

What is your favorite aspect of this product?

Birdeye's platform is user-friendly and straightforward because it centralizes all of our branches into a unified database for managing information updates, member comments and questions, and review-based exposure and ranking boosts. To save time during my already jam-packed day, I don't have to log in separately to each of the company's branches because everything can be done on a single platform. Birdeye also added a way for our members to communicate with one another and with us by providing our locations with a number of text messages that arrive over the platform to our staff as messages, much like an email.

What do you dislike most about this product?

So far, we haven't run into any issues with the system or its employees that we don't like. We look forward to a prosperous and long relationship together.

What recommendations would you give to someone considering this product?

I highly recommend this program because everything I've experienced with it so far—from configuration to integration to technical support—has been first-rate. I'm thrilled by the system's efficiency.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Kurwagira M.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

An Effective and Multi-purpose Chatbot

Likeliness to Recommend

9 /10

What differentiates Birdeye from other similar products?

When it comes to customer messaging, Birdeye Messaging offers amazing features and capabilities. In addition, it offers live chat features and is a great solution for sending bulk messaging

What is your favorite aspect of this product?

I like that Birdeye Messaging is more than a chatbot. It also makes sending bulk messaging easy. It is an easy to use software It's resourceful and affordable too

What do you dislike most about this product?

I only have good experiences with Birdeye Messaging

What recommendations would you give to someone considering this product?

I recommend Birdeye Messaging as it's affordable and multi-purpose. It's great as a live chat and also makes SMS marketing easy thanks to it's bulk messaging capabilities

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shawn H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Love the 24 hour access my potential clients have.

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

Never used another product so nothing to compare to.

What is your favorite aspect of this product?

ease of use.

What do you dislike most about this product?

nothing that I dislike

What recommendations would you give to someone considering this product?

The support team was able to configure the messaging app with ease for someone who doesn't have the experience or an it team that some larger companies may have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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