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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
89 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Scheduled Availability
Leads Generation
Learning and Adaptability
Personalized Service
Application Programming Interface
Workflow Processing
Wayfinding
Integration With CRM
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Quality of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Ease of IT Administration
Also Featured in...
Birdeye Reviews
Manisha B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Effective reputation management tool is complex
Likeliness to Recommend
What differentiates Birdeye from other similar products?
BirdEye is a robust reputation management tool, albeit with certain limitations compared to its alternatives. It may be cost-prohibitive for smaller enterprises and presents a steep learning curve due to its comprehensive feature set. Customization options, particularly in reporting, are limited, and customer support responsiveness can be inconsistent. Integration with specific CRMs may not be as seamless as with competitors like Podium or Trustpilot. Despite these drawbacks, BirdEye remains an effective solution for managing reviews and enhancing customer experiences.
What is your favorite aspect of this product?
One of the standout aspects of BirdEye is its ability to effectively centralize and manage customer reviews across multiple platforms. This makes it easy for businesses to monitor, respond to, and leverage feedback to improve their reputation and customer experience. The platform also offers strong local SEO benefits by helping businesses generate authentic reviews, which can significantly boost online visibility. This combination of reputation management and SEO enhancement is particularly valuable.
What do you dislike most about this product?
BirdEye is a powerful tool, but it's like a maze. It's got so many features that it can be a real pain to figure out. And let's talk about the price tag. It's a bit steep for small businesses, you know? Plus, the customization options are kinda limited, especially when it comes to reporting. And the integration with other software? Not as smooth as it could be. If you're looking for something simpler and cheaper, BirdEye might not be your best bet.
What recommendations would you give to someone considering this product?
First check if it fits your budget, as it can be pricey for small businesses. Try any free trials to see if it meets your needs without feeling too complex. Also, ensure it integrates well with your current tools, like CRMs. Since the platform has many features, plan some time for training.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Saurav S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Innovative Customer Experience Platform
Likeliness to Recommend
What differentiates Birdeye from other similar products?
What differentiates is that the customer support team which is assigned to us is amazing. Ready to help us out with things we don't understand or ready to implement modifications we ask for. Reaching out to customers asking for reviews has been easy with Birdeye. As we know customers often don't leave any review frequently, so with birdeye we remind the customers via emails and SMS about submitting the reviews. One more thing which is amazing the regulars team meeting with the account manager from the birdeye team who tell us as how we are performing and how we can improve. This doe stand out these days.
What is your favorite aspect of this product?
Now my favorite part of this tool has been the AI powered feature which comes with a lot of options which is very user friendly to work on. Reports has been the most important feature which help us with great stats from all the social media channels. The reporting data help us improve on the basis of the recommendation we get from the customers, in turn help us improve our business with more credibility.
What do you dislike most about this product?
The one thing which the Birdeye team to improve is the real time reflection of the action happening on our social media or google business account platforms. This will really reduce the stress and time which it takes to cross verify multiple things from the platform.
What recommendations would you give to someone considering this product?
I would highly recommend someone as this tool will help anyone to understand, innovate from the customer point of view and help you understand how market is moving forward.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Niharika M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
easy to use for marketing
Likeliness to Recommend
What differentiates Birdeye from other similar products?
fast and easy to use, as well as tools for marketing
What is your favorite aspect of this product?
the automation part
What do you dislike most about this product?
nothing to dislike
What recommendations would you give to someone considering this product?
i'll recommend to all my colleagues to use it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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