Birdeye Logo
Birdeye Logo
Birdeye

Birdeye

Composite Score
8.3 /10
CX Score
8.6 /10
Category
Birdeye
8.3 /10

What is Birdeye?

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Company Details


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Awards & Recognition

Birdeye won the following awards in the Chatbots category

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Birdeye Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Birdeye.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Birdeye?

0% Negative
4% Neutral
96% Positive

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Feature Ratings

Average 81

Multi-channel

85

Scheduled Availability

85

Leads Generation

84

Learning and Adaptability

83

Personalized Service

83

Application Programming Interface

82

Workflow Processing

80

Wayfinding

80

Integration With CRM

80

Natural Language Processing

79

Knowledgebase

79

Vendor Capability Ratings

Average 85

Quality of Features

87

Vendor Support

87

Business Value Created

87

Usability and Intuitiveness

87

Availability and Quality of Training

85

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Breadth of Features

82

Ease of IT Administration

82

Birdeye Reviews

Bianca V.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Easy to use! Great for communication!

Likeliness to Recommend

8 /10

What differentiates Birdeye from other similar products?

Easy to navigate!

What is your favorite aspect of this product?

Customer accessibility!

What do you dislike most about this product?

Nothing, great product.

What recommendations would you give to someone considering this product?

Easy to use!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amberlee M.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Great product and seems to improve regularly

Likeliness to Recommend

10 /10

What differentiates Birdeye from other similar products?

They had more features available that were important to me including listing management and referrals.

What is your favorite aspect of this product?

Review generation and auto responses.

What do you dislike most about this product?

Lack of full integration with my CRM.

What recommendations would you give to someone considering this product?

Same as my recommendations for considering any product. Do your research and make sure the product is a good fit for your individual business.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Camila A.

  • Role: Operations
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2021

Features based on your needs!

Likeliness to Recommend

9 /10

What differentiates Birdeye from other similar products?

The main difference is that BirdEye integrates different features in only one dashboard to be able to me more effective and efficient.

What is your favorite aspect of this product?

The dashboard is user-friendly and the support team is always available for any type of question or issue to resolve in a timely manner.

What do you dislike most about this product?

Is not fully integrated 100% with Rent Manager to be able to keep track of what the team did on BirdEye to have all the team aware in the history/notes of Rent Manager the system that most employees uses.

What recommendations would you give to someone considering this product?

BirdEye has many features and can be turned on/off based on your company needs. Attending their webinars is very useful before making a decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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