What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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93 Likeliness to Recommend
2
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Multi-channel
Scheduled Availability
Learning and Adaptability
Personalized Service
Wayfinding
Application Programming Interface
Workflow Processing
Integration With CRM
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Quality of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
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Birdeye Reviews
Amberlee M.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Mar 2021
Great product and seems to improve regularly
Likeliness to Recommend
What differentiates Birdeye from other similar products?
They had more features available that were important to me including listing management and referrals.
What is your favorite aspect of this product?
Review generation and auto responses.
What do you dislike most about this product?
Lack of full integration with my CRM.
What recommendations would you give to someone considering this product?
Same as my recommendations for considering any product. Do your research and make sure the product is a good fit for your individual business.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
Camila A.
- Role: Operations
- Industry: Other
- Involvement: Initial Implementation
Submitted Mar 2021
Features based on your needs!
Likeliness to Recommend
What differentiates Birdeye from other similar products?
The main difference is that BirdEye integrates different features in only one dashboard to be able to me more effective and efficient.
What is your favorite aspect of this product?
The dashboard is user-friendly and the support team is always available for any type of question or issue to resolve in a timely manner.
What do you dislike most about this product?
Is not fully integrated 100% with Rent Manager to be able to keep track of what the team did on BirdEye to have all the team aware in the history/notes of Rent Manager the system that most employees uses.
What recommendations would you give to someone considering this product?
BirdEye has many features and can be turned on/off based on your company needs. Attending their webinars is very useful before making a decision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Abby M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2021
Great product! Very user friendly and convenient.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
The ease of use and how everything is laid out. Easy to find things and easy to use!
What is your favorite aspect of this product?
The real time texting feature has been SO convenient. On other systems, you have to keep refreshing the page to see the most recent messages.
What do you dislike most about this product?
I don't have any complaints.
What recommendations would you give to someone considering this product?
Take time and browse through all of the features to fully grasp all that you can do while using Birdeye.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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