BetterCloud Customer Reviews 2024

BetterCloud

Composite Score

7.5 /10

CX Score

7.3 /10

20 Reviews Write a Review

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What is BetterCloud?

BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.

Company Details

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Awards & Recognition

BetterCloud won the following awards in the Data Loss Prevention category

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3 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

BetterCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BetterCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

89 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BetterCloud?

5% Negative

15% Neutral

80% Positive

Pros

Respectful
Continually Improving Product
Client Friendly Policies
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 80

Customizable and Pre Canned Policies

Data Discovery (DLP)

Centralized Reporting Engine

Lightweight Directory Access Protocol Integration

Activity Monitoring Alerts

Real Time Scanning

Application Monitoring

Endpoint Support

Multiple Enforcement Actions

Environment Support

Optical Character Recognition

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Also Featured in...

SaaS Management

Score 7.7

View BetterCloud in this category (opens in a new tab)

BetterCloud Reviews

Rosa F.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

The solution for juggling all your SaaS products

Likeliness to Recommend

10 /10

What differentiates BetterCloud from other similar products?

Ease of use and highly focused on automation / workflows between SaaS products.

What is your favorite aspect of this product?

The best part about BetterCloud is the intuitive layout and configurations. Without hardly any training we were able to build workflows within minutes and improve user/access type processes.

What do you dislike most about this product?

At this time, there isn't anything to dislike! If I had any concern it might be price point might increase as BetterCloud's offerings continue to grow.

What recommendations would you give to someone considering this product?

If you use Google Workspaces, there is no better way to gain visibility into your environment.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Cons

Less Effective Service

Bertold K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Cost-effective DLP solution for small companies

Likeliness to Recommend

7 /10

What differentiates BetterCloud from other similar products?

Agentless and cloud-native. Supports both security monitoring, alerting as well as provisioning. Customizable workflows, workflow templates make setting up policies easy.

What is your favorite aspect of this product?

Low-touch administration.

What do you dislike most about this product?

Lack of alerting for some integrations. Integrations are not all the same - some can only do provisioning.

What recommendations would you give to someone considering this product?

Improve documentation and training.

Pros

Reliable
Efficient Service
Transparent
Friendly Negotiation

Cate J.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Maximum Security for Data and Back Up

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

BetterCloud introduced the advanced forensic steps, which are vital in making a follow up of any malware. Also, BetterCloud established an immediate and straightforward back up plan,. so vibrant and responds to calamities.

What is your favorite aspect of this product?

BetterCloud understands the critical nature of data, hence, attributed data safety is enhanced. More so, BetterCloud has a safeguarded control measures, which scans and strictly take extensive actions for the attacks or threats. BetterCloud

What do you dislike most about this product?

BetterCloud is a multi-purpose storage and security avenue, with proper data loss prevention strategies, which are maximum in business roles, and that of individuals. When business objectives are attained, there is successful support for the program.

What recommendations would you give to someone considering this product?

BetterCloud is a perfect way to safeguard data, work with it without fears, and increase the credibility of the sensitive content in a company. The maximum protection that BetterCloud accords to users and back up plan is ready for your subscription.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Efficient Service

BetterCloud

What is BetterCloud?

Company Details

Need Assistance?

Awards & Recognition

BetterCloud Ratings

85 Likeliness to Recommend

1 Since last award

89 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love BetterCloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Customizable and Pre Canned Policies Centralized reporting engine with out-of-the-box policy support and custom policy creation with bi-directional workflow integration.

Data Discovery (DLP) Structured (content registration or data fingerprinting) and unstructured (keywords, lexicons, metadata tags, statistical analysis, etc.) data identification.

Centralized Reporting Engine The solution provides a central reporting engine for policy creation and management with canned reports and RBAC.

Lightweight Directory Access Protocol Integration The solution supports integration with LDAP.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Real Time Scanning The solution scans content and context of files in real-time, 24/7.

Application Monitoring The solution monitors applications which may store sensitive data (e.g. clipboard).

Endpoint Support Multiple operating system and device type support with offline protection, removable media, print screen, and copy and paste support.

Multiple Enforcement Actions The solution provides options for violations such as block, move, quarantine, and delete.

Environment Support Breadth of protocol support, cloud protection, peer to peer, Web 2.0, and virtualization environment support.

Optical Character Recognition Optical Character Recognition (OCR) capabilities to accurately extract sensitive data (e.g. SS numbers, credit card numbers) from images.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

SaaS Management

BetterCloud Reviews

Rosa F.

The solution for juggling all your SaaS products

Likeliness to Recommend

Pros

Cons

Bertold K.

Cost-effective DLP solution for small companies

Likeliness to Recommend

Pros

Cate J.

Maximum Security for Data and Back Up

Likeliness to Recommend

Pros

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1
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Feature Ratings

Customizable and Pre Canned Policies

Data Discovery (DLP)

Centralized Reporting Engine

Lightweight Directory Access Protocol Integration

Activity Monitoring Alerts

Real Time Scanning

Application Monitoring

Endpoint Support

Multiple Enforcement Actions

Environment Support

Optical Character Recognition

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training