BetterCloud Customer Reviews 2025 | SoftwareReviews

BetterCloud

Composite Score

7.7 /10

CX Score

7.5 /10

16 Reviews Write a Review

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What is BetterCloud?

BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.

Company Details

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Awards & Recognition

BetterCloud won the following awards in the SaaS Management category

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4 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

7 Top Rated Capabilities

1 Top Rated Features

2024

BetterCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BetterCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

79 Plan to Renew

78 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 85%
Negotiation and Contract:: 78%
Conflict Resolution:: 83%
Strategy & Innovation:: 70%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BetterCloud?

0% Negative

13% Neutral

87% Positive

Pros

Enables Productivity
Respectful
Acts with Integrity
Reliable

Feature Ratings

Average 79

Task and Alert Automation

Contract Management

Application Utilization

Renewal Management

Compliance Reporting

License Management

Vendor Management

Shadow IT Detection

Real-Time Reporting

App Store

Spend Management

Vendor Capability Ratings

Average 84

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Vendor Support

Quality of Features

Ease of Customization

Availability and Quality of Training

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Also Featured in...

Data Loss Prevention

Score 7.6

View BetterCloud in this category (opens in a new tab)

BetterCloud Reviews

Sofia E.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

BetterCloud is the Best

Likeliness to Recommend

8 /10

What differentiates BetterCloud from other similar products?

Customer service is responsive and informative.

What is your favorite aspect of this product?

Simple operation. When compared to the consoles offered by some of the manufacturers whose products we connect with BetterCloud, using BetterCloud is often the clear winner. Routines, routines, routines. Workflows can be configured to be triggered when an alert event occurs.

What do you dislike most about this product?

There are several planned improvements that will take some time to implement. You still need to use the old interface that was made for Google integration to manage some of the integrations that aren't in the main console.

What recommendations would you give to someone considering this product?

If you have several related processes that require minor adjustments to the workflow, it simplifies the procedure. It significantly shortens the time it takes.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

A.J. D.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Simple to Use, Workflows Leave More to be Desired

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

BetterCloud is extremely simple to set up and use, and has native integration with a lot of SaaS apps. The functionality with some of the native integrations is limited though and workflows are slowly getting better, but need more work. It's nice to be able to automate some user lifecycle management tasks within a SaaS based no-code platform.

What is your favorite aspect of this product?

The workflows and how powerful they can be when done right.

What do you dislike most about this product?

Two separate consoles and slow development in the right areas.

What recommendations would you give to someone considering this product?

I would recommend this for an SMB that doesn't have a solution for onboarding, offboarding and mid user lifecycle management, but be weary of the price tag.

Pros

Caring
Friendly Negotiation
Reliable
Enables Productivity

Cons

Under Delivered
Leverages Incumbent Status
Security Frustrates

Mohammed S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

The Best SAAS management platform

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

It offers to manage various Sass applications through unified dashboard which contains the application status that need to be sanctioned and it automate features will help to provide quick solution.

What is your favorite aspect of this product?

We can easily provides access to application for the user who need and vice versa we can also remove access and secure organizational data.

What do you dislike most about this product?

Optimizing for more number of applications in the terms of synchronization will be helpful.

What recommendations would you give to someone considering this product?

Better cloud provides best class SaaS management service and it has a capability to run smooth onboarding and offboarding process by controlling access over applications.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

BetterCloud

What is BetterCloud?

Company Details

Need Assistance?

Awards & Recognition

BetterCloud Ratings

87 Likeliness to Recommend

79 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love BetterCloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

App Store The solution provides a catalog for users to access or purchase approved applications with minimal intervention from IT.

Spend Management The ability to optimize costs and manage spend.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Data Loss Prevention

BetterCloud Reviews

Sofia E.

BetterCloud is the Best

Likeliness to Recommend

Pros

A.J. D.

Simple to Use, Workflows Leave More to be Desired

Likeliness to Recommend

Pros

Cons

Mohammed S.

The Best SAAS management platform

Likeliness to Recommend

Pros

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Feature Ratings

Task and Alert Automation

Contract Management

Application Utilization

Renewal Management

Compliance Reporting

License Management

Vendor Management

Shadow IT Detection

Real-Time Reporting

App Store

Spend Management

Vendor Capability Ratings

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Vendor Support

Quality of Features

Ease of Customization

Availability and Quality of Training

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement