BetterCloud Customer Reviews 2024

BetterCloud

Composite Score

7.5 /10

CX Score

7.3 /10

20 Reviews Write a Review

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What is BetterCloud?

BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.

Company Details

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Awards & Recognition

BetterCloud won the following awards in the Data Loss Prevention category

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3 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

BetterCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BetterCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

89 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BetterCloud?

5% Negative

15% Neutral

80% Positive

Pros

Respectful
Continually Improving Product
Client Friendly Policies
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 80

Customizable and Pre Canned Policies

Data Discovery (DLP)

Centralized Reporting Engine

Lightweight Directory Access Protocol Integration

Activity Monitoring Alerts

Real Time Scanning

Application Monitoring

Endpoint Support

Multiple Enforcement Actions

Environment Support

Optical Character Recognition

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Also Featured in...

SaaS Management

Score 7.7

View BetterCloud in this category (opens in a new tab)

BetterCloud Reviews

Anatotura M.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

BetterCloud Review

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

With BetterCloud, we get best data protection and we no longer worry about data loss

What is your favorite aspect of this product?

Using BetterCloud is easy and it comes with amazing security features Keeps our data safe

What do you dislike most about this product?

Not many faults as BetterCloud has met our needs

What recommendations would you give to someone considering this product?

I recommend BetterCloud for business use as it is cost effective and with best data security features.

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Ty N.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Not finding it useful

Likeliness to Recommend

5 /10

What differentiates BetterCloud from other similar products?

Reviews said this was the best SaaS management platform.

What is your favorite aspect of this product?

Ease of setup. install and using it is very easy

What do you dislike most about this product?

We were told that they were short-staffed and wouldn't be able to get us technical help for a few weeks.

What recommendations would you give to someone considering this product?

Make sure a POC is run and the full capabilities are utilized.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Security Frustrates

Rajat M.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

One of the Best in the Business, but can improve.

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

Better Integration and zero touch operations

What is your favorite aspect of this product?

Zero touch SaaS Operations, Optimised Speed, High Level of security

What do you dislike most about this product?

Customer Support can be improved a bit. Should improve of integrations with APIs like Google Workspace

What recommendations would you give to someone considering this product?

It's one of the best in the business tool, will definitely recommend.

Pros

Enables Productivity
Unique Features
Effective Service
Caring

BetterCloud

What is BetterCloud?

Company Details

Need Assistance?

Awards & Recognition

BetterCloud Ratings

85 Likeliness to Recommend

1 Since last award

89 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love BetterCloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Customizable and Pre Canned Policies Centralized reporting engine with out-of-the-box policy support and custom policy creation with bi-directional workflow integration.

Data Discovery (DLP) Structured (content registration or data fingerprinting) and unstructured (keywords, lexicons, metadata tags, statistical analysis, etc.) data identification.

Centralized Reporting Engine The solution provides a central reporting engine for policy creation and management with canned reports and RBAC.

Lightweight Directory Access Protocol Integration The solution supports integration with LDAP.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Real Time Scanning The solution scans content and context of files in real-time, 24/7.

Application Monitoring The solution monitors applications which may store sensitive data (e.g. clipboard).

Endpoint Support Multiple operating system and device type support with offline protection, removable media, print screen, and copy and paste support.

Multiple Enforcement Actions The solution provides options for violations such as block, move, quarantine, and delete.

Environment Support Breadth of protocol support, cloud protection, peer to peer, Web 2.0, and virtualization environment support.

Optical Character Recognition Optical Character Recognition (OCR) capabilities to accurately extract sensitive data (e.g. SS numbers, credit card numbers) from images.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

SaaS Management

BetterCloud Reviews

Anatotura M.

BetterCloud Review

Likeliness to Recommend

Pros

Ty N.

Not finding it useful

Likeliness to Recommend

Pros

Cons

Rajat M.

One of the Best in the Business, but can improve.

Likeliness to Recommend

Pros

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1
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Feature Ratings

Customizable and Pre Canned Policies

Data Discovery (DLP)

Centralized Reporting Engine

Lightweight Directory Access Protocol Integration

Activity Monitoring Alerts

Real Time Scanning

Application Monitoring

Endpoint Support

Multiple Enforcement Actions

Environment Support

Optical Character Recognition

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training