What is BetterCloud?
BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
79 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BetterCloud?
Pros
- Enables Productivity
- Respectful
- Acts with Integrity
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Vendor Capability Ratings
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BetterCloud Reviews
Colin M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Still viable tool, however other platforms do more
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
BetterCloud has deep integrations into some key platforms like Google Workspace and a strong WorkFlow engine. Many other platforms only have onboarding and offboarding features for Google Workspace, but BetterCloud is a true platform for Google Workspace (daily) administration.
What is your favorite aspect of this product?
All the daily administration tasks that can be done to manage Google Workspace.
What do you dislike most about this product?
There has been little noticeable product advancement in the last few years and they are holes and capabilities admins now need that they have not delivered on.
What recommendations would you give to someone considering this product?
Ensure you evaluate all the other options and consider two or three separate apps to perform all the functions you might have liked in one application.
Pros
- Respectful
- Effective Service
- Caring
- Client Friendly Policies
Cons
- Slower Product Innovation
- Leverages Incumbent Status
- Security Frustrates
Please tell us why you think this review should be flagged.
Kevin M.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Jan 2024
Fantastic SaaS management, but expensive.
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
This was the first of it's kind to my knowledge. With connections to multiple applications, you can create alerts and workflows to perform actions across multiple apps at once.
What is your favorite aspect of this product?
The ability to automate workflows based off of a simple trigger.
What do you dislike most about this product?
The price. My organization struggles with this every contract renewal.
What recommendations would you give to someone considering this product?
This product provides easier management of Google Workspace. It also provides very useful reporting and the workflows are very useful.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
Adel A.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Automation on it's best 👍
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
Automation
What is your favorite aspect of this product?
Workflow Cloud secure
What do you dislike most about this product?
Reporting
What recommendations would you give to someone considering this product?
Update all your company information for better automation
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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