BenchmarkONE Logo
BenchmarkONE Logo
BenchmarkONE

BenchmarkONE

Composite Score
6.8 /10
CX Score
6.5 /10

What is BenchmarkONE?

Simple, yet elegantly intelligent, BenchmarkONE (formerly Hatchbuck) automates your sales and marketing efforts overnight. Turn emails into conversations, website visitors into handshakes, and customers into raving fans with all-in-one sales & marketing software.

Company Details

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In Partnership With SelectHub

Awards & Recognition

BenchmarkONE won the following awards in the Marketing Automation - B2B category

BenchmarkONE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BenchmarkONE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

2
Since last award

66 Plan to Renew

3
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BenchmarkONE?

15% Negative
7% Neutral
78% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Feature Ratings

Average 81

Recommended Best Action

100

Opportunity Pipeline Tracking

100

Email Marketing Automation

83

Social Media Marketing Management

82

Marketing Asset Management

81

Mobile Marketing Management

81

Marketing Project Management

81

Customer Journey Modelling

80

Marketing Analytics

79

Vendor Capability Ratings

Average 79

Ease of IT Administration

89

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

82

Ease of Customization

79

Ease of Implementation

78

Usability and Intuitiveness

77

Availability and Quality of Training

76

Quality of Features

76

Vendor Support

73

Product Strategy and Rate of Improvement

72

BenchmarkONE Reviews

Greg F.

  • Role: C-Level
  • Industry: Other
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jun 2023

A great all-in-one email marketing solution

Likeliness to Recommend

10 /10

What differentiates BenchmarkONE from other similar products?

Lots of bells and whistles included at a price that is much less with other platforms.

What is your favorite aspect of this product?

Easy to set up and use.

What do you dislike most about this product?

I really don't have a dislike at this time.

What recommendations would you give to someone considering this product?

Give it a free test drive and check out the features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dorota S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

"Great customer service and simple to use!"

Likeliness to Recommend

7 /10

What differentiates BenchmarkONE from other similar products?

Its low cost, streamlined interface, and helpful support team set it apart from competing programs.

What is your favorite aspect of this product?

This platform has a precise and quick notification mechanism. Comparatively speaking to other programs, the customer care system is responsive. Drag and drop functionality, which is user-friendly, may be used to add emails. For many consumers, it is relatively inexpensive. It draws a lot of people since it offers a wealth of functionality, is inexpensive, and provides quick access to all the most recent features. Fast, easy, and adaptable describe the interface. It is straightforward to use and comprehend, and expandable. There are several built-in features. With time, the integration is being updated. It is a trustworthy platform.

What do you dislike most about this product?

The decision to make modifications and campaigns should be up to the user. At the moment, there is no mobile application for this platform. Users are unable to remove tags or combine contacts in the way they wish.

What recommendations would you give to someone considering this product?

For its user-friendliness, comprehensive documentation, and helpful tutorial videos, this application comes highly recommended.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Julie A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Benchmark One, Increase productivity!

Likeliness to Recommend

9 /10

What differentiates BenchmarkONE from other similar products?

Customer service of Benchmark One is excellent and team is very cooperative. The best thing is that they support CRM integration and customization. Also, the user interface is very fast responsive and easy to handle. There is ease of creating email templates and the value of money is good and helpful.

What is your favorite aspect of this product?

Benchmark One is all in one software that help us to save our time as all program running is based on tag system that make it easy to set any nurturing campaign. Their support system is excellent as they respond quickly and help to find the solution. The drag and drop file feature are easy to use and are easily customized emails according to our will.

What do you dislike most about this product?

They need to update their servers as they are bit slow sometimes making it difficult to make changes. Their form designs are bit old and need to be updated and better. Their reporting functionality is clunky and not user intuitivee.

What recommendations would you give to someone considering this product?

I would recommend Benchmark One because it is simple and easy to use and the pricing is user friendly and affordable. Email templates provided are very simple and easy to use for beginners also.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Caring