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Basecamp

Composite Score

9.0 /10

CX Score

9.4 /10

206 Reviews Write a Review

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What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on.

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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

8 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

6 Top Rated Features

2022

Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 96%
Negotiation and Contract:: 94%
Conflict Resolution:: 95%
Strategy & Innovation:: 94%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative

1% Neutral

97% Positive

Pros

Effective Service
Caring
Respectful
Helps Innovate

Feature Ratings

Average 85

Collaboration

Document Management

Workflow Management

Resource Management

Dependency and Milestone Tracking

Planning and Scheduling

Mobile Access

Budget Management

Reporting

Hierarchical Task Management

Time & Expense Tracking

Vendor Capability Ratings

Average 86

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Basecamp Reviews

Brice T.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

One of the best project management software tools

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

One of the best features of Basecamp is the ability to use collaborative text documents, which are basically virtual legal notepads where coworkers can share ideas, sketch project outlines, and more. Users also have access to personal and project-based calendars.

What is your favorite aspect of this product?

From message boards to to-dos and document management to file storage, it has everything available in one place and I love it.

What do you dislike most about this product?

Basecamp is very good, adapts to small and medium-sized companies and offers enough functionality to manage projects successfully.

What recommendations would you give to someone considering this product?

In Basecamp you can upload and work on documents in the application, use chats for project discussions, post announcements in public forums, make checklists to monitor project development, and much, much more.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Traylor H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Basecamp high satisfaction rating

Likeliness to Recommend

9 /10

What differentiates Basecamp from other similar products?

Basecamp has extensive integration capabilities. It can be connected to applications and tools for event management, communication, task tracking, issue tracking, and accounting: Eventbrite Loose Clickup Tour FreshBooks

What is your favorite aspect of this product?

Basecamp offers chat forums and messages in real time. Chat messages can be sent to groups or individuals for instant communication. Message boards can be used to post relevant messages and keep the entire conversation on a specific topic on a single page. Also, you can embed images or files in your message, applaud messages and comments, and choose to share with everyone or selected people.

What do you dislike most about this product?

There is a lot to learn at Basecamp

What recommendations would you give to someone considering this product?

Basecamp has rich features that have been proven to help thousands of businesses around the world. When choosing project management software for your business, keep the important details in mind. Regarding prices, Basecamp is the most logical option if you have a lot of team members, especially because of its fixed fee regardless of the number of users. Basecamp's built-in chat feature is also useful if you want to talk to your team members in real time.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Amin L.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

easy.reliable.affordable

Likeliness to Recommend

10 /10

What differentiates Basecamp from other similar products?

Many decision makers doesn't know that Basecamp is a pre-requisite for UN jobs plus, it was develop on ruby on rail by famous author Rework. Its simple yet highly impactful for a small team. Although there is no agile development ocncept but, it simple and easy to keep the team get started and work together without any handwork

What is your favorite aspect of this product?

I like the Doc section where I add all my credential and share with my team. Another good feature is I can always allow my client to participate in certain task.

What do you dislike most about this product?

There is nothing to dislike about - But, yes I would like to see workflow and time-management although I am using zapier and hubstaff to manage it.

What recommendations would you give to someone considering this product?

This is good for a company where agile project management is not a need and would like to start with something pretty simple but powerful.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Basecamp

What is Basecamp?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Basecamp Ratings

88 Likeliness to Recommend

1 Since last award

99 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Basecamp?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Time & Expense Tracking Ability to track time for planning and estimating

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Basecamp Reviews

Brice T.

One of the best project management software tools

Likeliness to Recommend

Pros

Traylor H.

Basecamp high satisfaction rating

Likeliness to Recommend

Pros

Amin L.

easy.reliable.affordable

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Collaboration

Document Management

Workflow Management

Resource Management

Dependency and Milestone Tracking

Planning and Scheduling

Mobile Access

Budget Management

Reporting

Hierarchical Task Management

Time & Expense Tracking

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support